[com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3F, sub = 0xFFF, code = 0x3FFE (16382)]]. Can't get WiFi Payloads to iPad using Apple Configurator, Error 23 trying to restore original iPad from iTunes. Youre now watching this thread and will receive emails when theres activity. I still have a large number of ipad 3's in my inventory and manually connecting to the internet carts full of devices is not my idea of a fun time. I had a similar issue and here is what worked after so many attempts: Is it possible to hide or delete the new Toolbar in 13.1? But nothing works even the original blueprint gives the same message? - Use iTunes to Restored the ipad to the Factory setting ( { FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; 11-09-2017 In Configurator, right-click on the device and select Prepare. Posted on Are there breakers which can be triggered by an external signal and have to be reset by hand? It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. The device restarts and appears like a regular device that I can setup as one usually would from the store. [com.apple.MobileActivation.ErrorDomain-0xfffffffffffffffe(-2)[sys = 0x3f , sub = 0xfff, code = 0x3ffe (16382)]]. Is there some connection there that may not be completely severed? In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Choose Next. After this go to Apple Configurator 2 and prepare the iPad again. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. 1-800-MY-APPLE, or, Sales and I get the same error for any device running iOS 9 though not with iOS 11. This is where I found it. I tried numerous permutations of resetting the device and taking it out of my iCloud account. c. Click the iOS device in the window, then click Prepare d. In the options that appear, uncheck ALL options except for "Add to Device Enrollment Program". Let me know what you find. Select a device in the list, click Remove in the toolbar, then click Revoke. I am running into the same thing. It had a problem charging the battery which is usually fixed by re-imaging. An unexpected error has occurred with iPad. Refunds. I erase the device, it restarts and goes through all the steps for setup (even though I chose to skip all steps for prepare). This site is not affiliated with or endorsed by Apple Inc. in any way. iPhone 5, iPhone 6 and iPad Pro. Connect and share knowledge within a single location that is structured and easy to search. [https://discussions.apple.com/thread/8074031](link URL), Posted on 07:30 AM, Same issue here. In Configurator preferences I deleted my old organization, and I later had Configurator create a new one during the Prepare process. 4. I cannot be sure, but the solution of removing the account is what got it for me. Does supervised device mode prevent restore on another computer in recovery mode? Should I give a brutally honest feedback on course evaluations? I am using a mac book with app configurator 2 to enroll my device with Intune. I have added the iPad serial number into Intune and create a profile. It is recommended to update your iTunes before installing the Apple Configurator Utility. The iPad should then be supervised. In my Mac console I noticed a bunch of keychain-related warnings, so I removed all keychain items created by Apple Configurator. Help us identify new roles for community members. Apple may provide or recommend responses as a possible solution based on the information If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. To activate the computer, the user must authenticate with an administrator account that has a SecureToken. Using configurator 2 I get the famous activation request failure when trying to prepare. Connect your iOS device to your Mac and open Apple Configurator. It only takes a minute to sign up. Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. On the apple configurator 2, during the restart process it tries to "Downloading activation records for device" and keeps going step 1 of 2, then 2 of 3, 3 of 4 etc.. ChrisClee, User profile for user: Jamf helps organizations succeed with Apple. In the end the device was Supervised. You do not have permission to remove this product association. It had a problem charging the battery which is usually fixed by re-imaging. 11:17 AM. Failed to create activation request error 16382, User profile for user: This device was previously assigned to an MDM via DEP/ABM but was recently removed. Failed to create session info: Failed to retrieve session info. Of course, I'd like to get this one supervised, but it's too old to run iOS 11. I'm having the same issuealso with older iPads on AC2. When I unlinked my account to the IPad and used the configurator it worked on its own as expected. Click again to stop watching or visit your profile/homepage to manage your watched threads. Click Next. The device restarts and appears like a regular device that I can setup as one usually would from the store. 12:25 AM, Hi we use the above to join non DEP ipads to our JAMF Pro but for some reason it has stopped working, i get the message An unexpected error has occured with "ipad", failed to create activation request. 12-20-2017 This activation step requires an internet connection. 02-02-2018 Apple Configurator for Mac Use Apple Configurator for Mac to deploy iPad, iPhone, iPod touch, or Apple TV devices in your school or business. All content and settings will be deleted. Using Apple Configurator 2. You can enable that feature in the sharing menu of the settings pane. This cannot be undone. I suspect the whole keychain exercise might have been a waste and just using a difference iCloud account could have been all I needed to do. This site contains user submitted content, comments and opinions and is for informational purposes Prestage Enrollment only applies to devices attached to a DEP account. Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. Prerequisites for enrollment: To use Apple Configurator 2, ensure your Mac is running on 10.7 or later versions of operating systems. The iPad incidentally is charging just fineit is just a battery powered brick however.. Feb 19, 2019 9:52 AM in response to ChrisClee. Apple may provide or recommend responses as a possible solution based on the information It continuously fails and won't see the IPad as prepared. Choose Next.. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Information and posts may be out of date when you view them. Update I'd been through the Erase process enough times this week to not have much luck that it would work, but I decided to try it one more time, and also log into a different iCloud account (that this device had never been associated with) when the device came back up. 5. You can safely disregard a warning stating . Refunds. only. . So iCloud activation lock caused a failure and poor/unhelpful error condition? To start the conversation again, simply Posted on Really frustrating because there is no error in the GUI that notifies you of this. Insurance Originated; Contract To; Vacancy. Is there a verb meaning depthify (getting more depth)? What's new in Apple Configurator for Mac Download Apple Configurator for Mac Apple Configurator for Mac User Guide Preserve or migrate data for Apple Configurator for Mac Update devices You should see the device show up in the Apple Configurator window. On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off. Does balls to the wall mean full speed ahead or full speed ahead and nosedive? Repeat steps 4 and 5 to revoke licenses from any other apps. Youve stopped watching this thread and will no longer receive emails when theres activity. Click Apple Configurator Enrollment . The precise error is Failed to create activation request. When would I give a checkpoint to my D&D party that they can return to if they die. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. If I get a chance I'll try to narrow it down on another device I've been having problems with. Ask Different is a question and answer site for power users of Apple hardware and software. It continuously fails and won't see the IPad as prepared. Locate your device on your computer. Solution Make sure you turn Off Find my iPhone/iPad. At this point I still hit the same error trying to prepare the device: Configurator could not perform the requested action because Name of iPhone has already been prepared. only. Looks like no ones replied in a while. Running El Capitan, with AC v1.7.2, and the device activates without issue. Apple disclaims any and all liability for the acts, 01-23-2018 Hello been having this issue for a while. Click again to start watching. melbournenoob, call Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Apple disclaims any and all liability for the acts, I have re-installed IOS at least a dozen times to no effect. e. Choose your dummy MDM server and click "Next". Okay, I have a school iPad which was being managed using Meraki. 12:28 PM. [com.apple.MobileActivation.ErrorDomain - 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3f, sub = 0xfff, code = 0x3FFE (16382)]]. 01:29 PM. Wait till it finishes and on the iPad if it doesn't come up will apply configuration go back to "Choose a Wi-Fi Network" and press next again. After joining the WiFi, I clicked on prepare in configurator and it worked. During setup it states the iPad is linked to my account (it was setup once before as a normal iPad). A forum where Apple customers help each other with their products. Looks like no ones replied in a while. 2.6, Posted on Try connecting your ipad to a mac via thunderbolt and turn on internet sharing on the mac. I tried a lot of different things to get around this, and finally hit on something that worked. This is a terrible workaround, but it does appear to be working on older versions of AC. }"; }) [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]. provided; every potential issue may involve several factors not detailed in the conversations Hopeully Everyone found the answer however I got it to work using this fix My iPad was at the "Hello" screen when Apple Configurator would give me the error. When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". Dynamic URLs can now be viewed in Jamf Pro or sent to the person that operates the Apple Configurator workstation via an enrollment invitation. Posted on This site contains User Content submitted by Jamf Nation community members. Let me know what you find. To start the conversation again, simply any proposed solutions on the community forums. Does integrating PDOS give total charge of a system? The latest version of Apple Configurator 2 seems fixing this issue, This site contains user submitted content, comments and opinions and is for informational purposes only. Why does my stock Samsung Galaxy phone/tablet lack some features compared to other Samsung Galaxy models? Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, I have updated my ipad and my computer to latest software, I have the latest version of Configurator and MacOS, am getting this same issue on a 5th Gen iPod touch ( maxed out at iOS 9.3.5). All postings and use of the content on this site are subject to the. For the Enrollment URL, enter the enrollment profile URL exported from Intune. Any other ideas? As I read it I am recalling that I have run into this before but it presented as a different error. 2. Ready to optimize your JavaScript with Rust? Learn about Jamf. This site contains user submitted content, comments and opinions and is for informational purposes then I have upload my MDM Server Profile URL into my AC2. The iPad is now supervised. Posted on All content on Jamf Nation is for informational purposes only. Click the Enrollment tab, and then click Edit. 3. Sed based on 2 words, then replace whole line with variable. I think that my issue had to do with some of the preferences on my account like finding the device if lost. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I have replicated this issue on every iOS device I have tried. ask a new question. I have no idea how to get the ipad to prepare so I can run it in single app mode. "; NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data. I've tested this with multiple machines running AC2. 12-20-2017 iOS 11.2.6, 02:48 PM. any proposed solutions on the community forums. Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'. Do not do anything past entering the WiFi key. Failed to create activation request error 16382 Okay, I have a school iPad which was being managed using Meraki. Were you able to get any resolution to your issue? Would salt mines, lakes or flats be reasonably found in high, snowy elevations? After this go to Apple Configurator 2 and prepare the iPad again. I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2. Posted on If manual mdm enrollment credentials, when apple configurator failed to create activation request sent an idea what? Jamf newb so have patience: Curious, Why would one want to use Configurator 2 when you can use PreStage Enrollment? Right-click the device > select Restore. omissions and conduct of any third parties in connection with or related to your use of the site. Wait till it get to "Location Service". Any idea how to fix this bricked iPad 4? but when I set up manually enroll my iPad mini with the software version 12.4.5 and my AC2 is running version 2.11.1 (3K81). FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info. 01-03-2018 Browse other questions tagged. 01-31-2018 As I read it I am recalling that I have run into this before but it presented as a different error. Better way to check if an element only exists in one array, QGIS expression not working in categorized symbology. brad_murray, call Why is the federal judiciary of the United States divided into circuits? central limit theorem replacing radical n with n. How many transistors at minimum do you need to build a general-purpose computer? after you get the error message on Apple Configurator 2. Is the EU Border Guard Agency able to tell Russian passports issued in Ukraine or Georgia from the legitimate ones? Click the triangle next to an app to view the serial number of the devices the app is assigned to. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. It should use the mac's internet to reach activation servers. Failed to create activation request. Anyone experienced this before, ive searched internet but nothing has worked from those results. Check that your computer has an internet connection. provided; every potential issue may involve several factors not detailed in the conversations Jamf does not review User Content submitted by members or other third parties before it is posted. Posted on I went through the steps on the iPad up to entering the WiFi. Nearly gave up trying but managed to get around the issue but accident. I have the same issue with one iPad Mini. - Connect it to Apple Configurator again and prepare it. The best answers are voted up and rise to the top, Not the answer you're looking for? 11-09-2017 Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection . captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of A forum where Apple customers help each other with their products. I went to Configurator Settings -> Organization and just imported our organization profile again, and it started working. 11:27 AM. . It must be an issue with AC2. Posted on A Factory Reset was the only thing that was working for me. How can I use a VPN to access a Russian website that is banned in the EU? When I hover over the yellow warning triangle I see: 'Unable to activate. 10:41 AM. Click Erase to erase and prepare the device again. 12-20-2017 ask a new question. It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Choose Window > VPP Assignments. Apple Configurator Failed To Create Activation Request . If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. Failed to create session info: Failed to retrieve session info. If prompted on the iPad - select Trust. It says that the device has already been prepared. Error message during device activation. Apple is a trademark of Apple Inc., registered in the US and other countries. As I cannot get to setting up WiFi, I tried via iTunes to no avail. code = 0x3FFF (16383)])(NSMachErrorDomain - 0xFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]) Any help would be hugely appreciated! 07:15 AM. 11-09-2017 rev2022.12.9.43105. Turn on the iPad. iPad 2 GSM, not activation locked. Ive tried 4 different ipads types and models and ive also tried new and old blueprints and downloaded appropriate certs etc from our JAMF Pro. Download device pin will even a apple configurator and apply configuration is safe within microsoft intune at its so . Choose Account > Sign In, then sign into the App Store with your VPP account. after you get the error message on Apple Configurator 2. Apple Configurator 2, Apr 9, 2018 10:33 PM in response to Community User, Apple Configurator 2 - Failed to create activation request (Solved), User profile for user: Wait while your computer detects and activates your iPhone or iPad: If an alert appears that says "Set up as New" or "Restore from Backup," it means your . Community User, User profile for user: 0 Kudos Share Reply Post Reply An Unexpected Error has occurred. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. An Unexpected error has occured with "iPad". Click Save . Do not do anything past entering the WiFi key. Examples. Device preparation was somehow broken for me. Connect your iOS device back to Apple Configurator. If there are no administrators with a SecureToken, activation cannot complete and the computer must be erased. Connect your iPad to an Apple computer with a USB charging cable. What happens when you attempt to enroll the same device by hand? Note that this breaks any current Organization you have set up in Configurator, which I didn't care about but you might, so I'd recommend exporting anything you care about before deleting anything. I've got an odd issue with Configurator 2 when trying to build new iPads. Turns out my Supervision Trust Profile was invalid on my machine. I can activate it via iTunes, but with Apple Configurator 2.6, I get the message that the OP sees. This didn't work for me. These are non DEP devices. 07:41 AM. How could my characters be tricked into thinking they are on Mars? 07:25 AM, Posted on Wait till it get to "Location Service". Select Enable Apple Configurator Enrollment via Dynamic URL. 1-800-MY-APPLE, or, Sales and All postings and use of the content on this site are subject to the. Posted on Using apple config. - After restore, when it gets to the point where you are asked to set it up as a new iPad or restore from a backup, click CANCEL omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. This is where I found it. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. ({. I connect an IPad and hit prepare. Select Manual configuration > Supervise Devices > Allow devices to pair with other computers > Next. 02-02-2018 Apple Configurator with MDM can be used only for devices running iOS 6 or later versions. iPad 2 Wi-Fi, To subscribe to this RSS feed, copy and paste this URL into your RSS reader. 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