This may prevent you from taking full advantage of the website. We reserve the right to withdraw linking permission without notice. Like you I'm a customer here, Sky Employees are clearly identified as such. You can choose to accept or decline cookies. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. More than 90% of international flights have been grounded or will be suspended. I placed an order but forgot to use the coupon. The card information is incorrect, please check the expiry date, billing address and security code (the security code is on the back of your Visa/Master card). I live in the United States and love to shop in retail and online. Please use the following size guide to help determine your size of clothing. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Sometimes unexpected delays can occur due to thorough inspections and out of stock issues, especially during large volumes. If we are unable to contact you we will treat the order as cancelled. Any trade marks/names featured on this Website are owned by the respective trade mark owners. If you have been charged and the order status is unpaid, please contact us to confirm the transaction ID or PayPal payment receipt. Shipping is free over US$75 and US$6.90 for orders under US$75. We will process your refund once we receive the returned package. If you are not delighted with your selection, return the item within 7 days of purchase for a refund or within 14 days of purchase for store credit or exchange. I have received a defective item. I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. Kiara Sky Nails monitors return activity for abuse and reserves the right to limit returns or exchanges at Kiara Sky Nails in all instances. Please note that business days do not include weekends or public holidays. Be sure to check the return policy before purchasing. The stated ship times cannot be altered with the delivery method. Unfortunately, we are unable to adjust the price or offer a refund or credit for the difference after you order the item. We are pleased to be able to offer you international transportation. If you would like to return a new and gently used item within 30 days of receipt, please visit Kiara Sky Returns and place a new order for the item you wish to purchase. If you fail to pay for your order, it may be due to the following conditions. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Note: We recommend measuring your size to compare with our size chart. Hello, you can change your account details by clicking "My Account Settings". Customer cannot update email address. Send an email to after-sales@shoplooksky.com with your order number, information about the problem and a picture. 8. Please note that incorrect CVV/CVC codes cause payment failures. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The customer is responsible for returning items in their original condition within 2 weeks of delivery. If you placed an order without an account, you can use the same email to create an account to access your return label. * Can not be combined with any other discount. Notification of shipment during the epidemic. RMA#'s will be processed within 1 business day. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you dont have the chance to try on the clothes beforehand. Coupon codes and SKYootd credits are not refundable. 17. If my card is discontinued, how will my refund be handled? HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? We suggest washing our clothes with mild detergent and low temperature. Yes, Paypal also works. How do I know if the item is in stock? Please obtain a tracking number for your records. * For more information, please visit our Shipping & Returns FAQ. 9. Affected by local quarantine and customs clearance policies, customs offices in most countries are unable to process customs clearance in a timely manner due to limited manpower. 18. For cooperation, please contact: usservice@LookSky.ai. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). In terms of strictness, Lucy in the Skys return policy is more rigid than other online stores. Unfortunately, we are not selling our styles to other retailers at this time. Shipping to US, UK, Australia & Canada. All orders are subject to availability and confirmation of the order price. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Please note that late requests may not be accepted. The shipping address can be edited or added by "My Address". If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. You can ask your local post office These linked sites have separate and independent privacy policies. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. The order status will be updated as soon as the package arrives locally. All prices advertised are subject to such changes. It is an eligible payment method for all U.S orders over $35. Goods returned without communication will not be accepted. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Return or recycle your Sky Mobile equipment What are you returning? www.lucyinthesky.com retains the right to refuse any request made by you. Thank you for your understanding! Save my name, email, and website in this browser for the next time I comment. We are sorry for the shipping delays during COVID-19. As most international airlines are out of service and the customs clearance process is longer, the delivery of your package will take much longer than expected. During peak season, allow extra processing time due to higher than normal volumes. You must have JavaScript enabled in your browser to utilize the functionality of this website. Final Sale items may not be returned. Note: When the order is shipped, we will send you an email with a tracking number so you can track it. Returns must be made through registered mail at the customers expense. Our agent will provide you with a solution. Could you contact the Courier first for more details? All orders are subject to availability and confirmation of the order price. Is It Wrong to Try to Pick Up Girls in a Dungeon? All returns to Lucy in the Sky must be done so in the condition they arrived in. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. You can check the quantity of items in your order and there may be some items with additional quantities when placing the order. Normally, you will receive your package within 13-25 Working Days, excluding pre-sold items and out-of-stock items. Find out how you If the discount code has not expired, please use the discount code in your next order. Please note we cannot ship express orders to University/PO Boxes. To return your Sky Box, simply follow the same procedures listed above. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Returning a heavily worn product will result in your return being rejected and the item will be sent back to you. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Click here to begin your return. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. @Dmuggy11 wrote: I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. @Dmuggy11 You have added to a thre Why was my parcel rejected by the customs? This means that the price of an item can change after you buy it. Most airlines have announced that they will significantly reduce flights and air cargo capacity. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Hello, it usually takes 1-3 days to process the order. 43" Glass TV & Puck Whole Home Please note I only provided help on the main forums and not via PM, PM's are switched off. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. * If the package does not arrive on time, please contact us within 6 months of shipment and our customer care team (usservice@LookSky.ai) will get back to you within 24 hours. What should I do? Sky Stream customers: If youre keeping at least one Sky Stream puck, make sure its your Primary device. Step 5: Select your payment method and click "Pay now" to complete the purchase. 4. To return an item purchased at shopsky.com, click the Request RMA# link to the right. The following items Are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed, Costumes/Wigs that smell of cigarette smoke or perfume. Expired discount codes cannot be used. Sky Returns/Exchanges. Contact us on +254718222111 or hello@sky.garden after which will send a delivery agent to your doorstep to initiate the return or exchange. 5-8 working days. phone case)? PAYMENTS WHAT METHODS DO YOU ACCEPT FOR PAYMENT? Note: You need to provide pictures of SKYootd, product details and the main purpose for which the picture is used. You can check the material in the product description. In such cases, some banks will withhold payments for up to seven Working Days before releasing them back to the cardholder. For measurements, please place the garment on the floor and use a tape measure to measure the chest, waist and hip circumference. What should I do? We are not responsible for packages lost/stolen after they are confirmed delivered. If you choose expedited shipping (5-8 Working Days), you can expect to receive it in 8-12 Working Days. 16. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience by clicking HERE. We are not responsible for delayed shipments due to invalid addresses, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays. We have a 15-day return policy in place to ensure that our customers are satisfied with their The airline industry has been hit hard by the new coronavirus. the Russian customs process We have developed an international PUDO network SkyNet Returns We provide your customers with an online portal that allows them to select their Returns options and generate a label for the shipment to be returned back to a SkyNet In-Country Office. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Returns will process through the website within 20 days of the company receiving the defective item. What if something goes wrong with my order? 6. We'll contact you to let you know if you need to pay these charges and how much they are. 12. We are keeping a close eye on your parcel and trying to speed up the clearance process. Step 1: Add the items you want to buy to your shopping bag; Step 2: After the completion of the selection of goods, please checkout; Step 3: Fill in your email or mobile phone number and shipping address information, then click "Continue"; Step 4: Select the logistics method you want and click "Continue". Please contact our after sales customer service at after-sales@shoplooksky.com and let us know the item you would like to return. @AnnArc63 When you do send the equipment off, make sure you get and keep the proof as Sky have been know to incorrectly contact people saying the Unfortunately after an order has shipped with USPS we cannot update a shipping address. Thank you for your online Pink Sky Boutique purchase! Send us photos of these measurements. If you still can't find your order after logging in, please contact us at usservice@looksky.ai for help. SIZING I AM NOT SURE WHAT SIZE TO ORDER? Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. The following items Are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Please keep your proof of postage and/or return tracking number when you send a return item. To delete an item, click the "Delete" button; To change the number of items: click the "+" button to increase the number, and the "-" button to decrease the number. 18. Return Policy. When the return is processed, youll be issued store credit. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Lucy in the Sky has a consumer rating of 2.83 stars from 979 reviews indicating that most customers are generally dissatisfied with their purchases. Free Returns for United States Customers. In this article, well break down how to return Lucy in the Sky products and other frequently asked questions about the return process. Our products are made of a variety of materials, but mainly nylon, spandex and cotton. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I can't find my order in my account. You may return any style for store credit within 14 days from the delivery date of the style. Lucy in the Sky offers a 14-day window from the day you receive your product to initiate a refund request. How can I let you know? If you need your return processed in advance, please reach out to us. See our return policy and learn how to return a product. Please confirm SHIPPING option before completing your purchase!!! Please check the Shipping Address you put in your profile. Note: There will be some delays in shipments due to COVID-19. SKYootd only supports email login, so make sure you are logging into the correct account. Please make sure the order amount does not exceed your credit card limit. Please note that only the list price for returned items will be refunded. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. 1. You may return any style for store credit by contacting us with your order details within 14 days from the delivery date of the style. Why do I still not receive my refund when the return slip shows delivery? What material do you use for your products? Please click on payment method for more information. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Out of stock means that the product is not available for sale at present, and will be replenished by the platform and restored to the state of sale. Please ensure that you wear undergarments when trying on swimwear. The following conditions may affect the price of the order. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. If necessary, our colleagues will contact you as soon as possible. What should I do if my order hasn't arrived yet? Please Note:Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. I am an influencer/ambassador and I want to work with you. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Lucy in the Sky offers free returns for anyone shipping within the United States. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Lucy in the Sky doesnt do direct exchanges for customers. Xx.". Over credit card limit. More than US $ 5.90+, Express delivery. If the order has already shipped, Skycostume.com will not be responsible for any additional cost to correct the order. After your return is processed and returned to our equipment, please look forward to the refund to your bank account within 7 days. Please note that shipping times are estimated from the shipping date, not the order date. What if I receive items with stains or odor problems? Can I Return Lucy in the Sky Product After Use. What Items Cant be Returned to Lucy in the Sky? All international orders are shipped with DHL International Packet Plus. Intellectual Property, Software and Content. Step 2: Find the order status and tracking number. For instructions on how to make a return, view our Online Return Center. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. If you dont return this equipment within the time frame given, youll have to pay a Non-Return charge. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Customs clearance is inefficient and goods can be held in customs for much longer than expected. Sky Q Hub (Broadband Router) Sky Booster" However, I had Sky+HD and Sky broadband. Send an email to after-sales@shoplooksky.com with your order number and information about the problem. Sometimes, because we try to get the product to you as quickly as possible, we process and ship the order quickly after the transaction. Sky Returns Policies. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. This document governs your relationship with www.lucyinthesky.com (Website). Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. No further information is required on your end, the return label has all your information. Please click here for more details: Return policy. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. RETURN PROCEDURE. Hello, we will return the actual amount of the relevant goods for you. We accept items that have not been WORN, WASHED OR ALTERED and ALL TAGS MUST BE LookSKY. They all photographed wearing size Small. Our garments are made in Guangzhou, China. Complete the steps listed on the screen. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. On your Sky remote, press Home > keep pressing down and select Settings > System Management > System info. If the order has not been shipped/assigned a tracking number, you can send an email to after-sales@shoplooksky.com. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the new order. Alternatively, you can attempt to place the order with a different card or try again later. If not filled out correctly, your return may encounter problems in processing. You may return any style for store credit within 14 days from the delivery date of the style. Your return will be processed within 10 business days of us receiving it - you will receive the store credit code in your email. Please use the following size guide to help determine your size of clothing. How Strict is the Lucy in the Sky Policy? Hello, shipping costs depend on which country you want to ship to. Thank you for your online Pink Sky Boutique purchase! This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. FREE SHIPPING ON ALL DOMESTIC ORDERS $150+, PROCESSING TIME IS CURRENTLY 7-10 BUSINESS DAYS. 3. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. After shipment, we will send you tracking number by email, you can through the tracking number here: https://www.17track.net/en (global logistics platform). In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. To proceed with your order, please use another payment method. ALL accessories (jewelry, scarves, headwear, handbags, etc.) Hello, we don't use real fur or leather, but our products are made of high quality artificial materials. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. 2. All sale items, undergarments, bodysuits, swimsuits and accessories are Final Sale. Would you please contact our human agent for more assistance? Once your return is approved and you receive your RMA#, securely pack and seal the return merchandise in an appropriate shipping box. This may be due to the following reasons: 1. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. On the shopping bag page, you can change the number of items and delete an item from your bag. The customer is responsible for returning items in their original condition within 2 weeks of delivery. Discount codes cannot be applied after the purchase is completed. How to return an item If you are not completely satisfied with your purchase, you can return it within 31 days for a full refund, not including original or return shipping. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 96th among Women's Clothing sites. Depending at which stage your order is at, we may be able to adjust it accordingly. How long will it take to ship my order? We are very sorry that transport delays are inevitable during an outbreak. Any currency conversion are for reference purposes only. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. You can then select the country and view the shipping rates. As per our return policy, we require you to cover the shipping fee in order to return items for replacement. If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. 6. Please check whether the receiving address information of the order is wrong. 8. It's good for the environment and your clothes! For the first 31 days, keep your Thank you very much for your support and understanding. Items must be unworn, unwashed, with original tags and returned in their original packaging. Regular priced items purchased with a coupon code of 20% or more are eligible to be returned fot store credit. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. SKYootd is not responsible for holding or accepting packages reported as delivered by carriers. Normally, it takes 7 days for a refund to arrive in your account. Make sure that the Return Form* is You can send us an email to usservice@LookSky.ai to express your cooperation intention. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Footwear returns/exchanges must include the original shoe box in its original condition and without postal labels. Tell us the order number you need to change the address and the actual shipping address information. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. How much will it cost to deliver it to my area? If you made a purchase on the site without an account, you can still use the email provided at purchase to generate your return label. When will you get in? For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Please note that orders can only be cancelled before they leave our warehouse. As the costumes from Skycostume.com are all custom-made according to the customers measurements, we offer a fair and responsible return/exchange policy. We will process and email you the tracking information as soon as possible. If you do not receive your package within this time, please contact us. Our privacy policy, which sets out how we will use your information. Shipping labels are generated from the address you put in your account information. If you need to cancel your order, please email after-sales@shoplooksky.com. Obviously some of these items need to be returned to sky. But I think that you may still be able to use your Sky+ box as a freesat box. i.e use it The return window for this store is just 14 days after delivery and the item must be returned in the same condition it arrived in. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. If you don't want this package, you can contact us for more help. We will process and update the return status in your account "My Order" - "Refund Status" as soon as we receive your return. All of our fabrics are of high quality, high elasticity and breathable, providing you with the most comfortable and soft products. If you are not 100% satisfied with the items for any other reason, you may request a refund. 15. We have Live Chat and Email available for any questions or concerns. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection in business). Please note that we only accept Visa and MasterCard. How to change or modify the billing address? Sometimes, because packages are in transit, tracking information is not updated for several days. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. If the order hasn't shipped yet, you can cancel it yourself and get a full refund, and then the coupon can be used for new orders. While the company doesnt explicitly state that worn items cant be returned, it can be inferred that at the very most, gently used products will still be accepted. If youre leaving Sky Q, changing your subscription, or need a new box, youll need to return the equipment you loaned from us when you first joined Sky Q. This portal is accessed through a stand-alone Returns Webpage. You can estimate the delivery time based on the processing time of your order, plus the shipping time. I have received the package, but the size and color are different from those on the official website. If you have any questions about this, please contact your bank or card issuer. 1200 Wall Street, Floor 2 We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. As always, we support multiple communications when it comes to important matters, so we'll send you an email once the package for your return has arrived and your refund is on its way to your bank account. Please contact us as soon as possible. 20. "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for We'll send you a shipping confirmation email once it's shipped. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). If you have any further questions, please contact us. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. The style/color/size I want is out of stock. You would have received multiple shipping notifications if this is the case. 12. Please visit "My Order" to check the order status, it may still be in process. If you hang on to it, youll pay a non-return fee. Select which products you'd like to return then follow the instructions to submit a return request. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Tell us the order number you need to change the address and the actual shipping address information and we will change it for you in the background. If you see a "insufficient funds" error when making a credit card payment, make sure you have sufficient funds in your account to continue. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. You can choose to use other addresses as billing address. 1. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We also welcome the voice of our customers! CVV/CVC code. What if my package gets lost or stolen? If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. The order may be returned to the sender for one of the following reasons: The carrier is unable to deliver your package or the order is rejected by the customer upon delivery. I HAVE MY TRACKING NUMBER. Generally speaking, there is no extra charge. This Privacy Policy Statement only covers our Website and does not cover any other website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Note: Due to the COVID-19 pandemic, there is a shortage of global transportation resources, which may delay your order for several days. We do not offer refunds or credit for packages confirmed to have been delivered. 2. For color questions, please send us photos of items, packaging and labels (using natural light). 4. What should I do? Return policy: Returnable until Jan 31, 2023 For the 2022 holiday season, returnable items purchased between October 11 and December 25, 2022 can be returned until If your account has been closed or you have a replacement card and the refund still hasn't appeared in your account after 15 days, contact your card issuer. After the request is received by the company, youll get an email with a If your tracking number says your package has been delivered but you haven't received it, allow another 2-3 days for delivery before contacting your local carrier for more information. For international returns, the customer is responsible for any shipping costs. Delayed processing by local freight forwarder. 14. Please check your spam and whether your email address blocks our mail. KonoSuba: God's Blessing on This Wonderful World! Please Note:Duties and fees collected are non refundable. I want to change the size, color or address of the product. You will have the option to print your return label, or you can show your QR code at one of the approved locations to have Can I get a refund if the price changes after placing an order? We understand that items may look and fit differently once you get them. Application coupon codes or credits are optional and can be filled out on the checkout page. You'll need to get the account holder to do this. According to the situation of the transportation company, your order may be delayed for 2-4 days, seven days of shipping, please wait patiently. My order. - Check in with your local post office, as packages are often held there for pick up. We are not responsible if packages are delivered incorrectly due to the address being wrong. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Returning a phone or tablet and an accessory (e.g. If your package is still lost or missing, you must wait to contact us within 10 days of the expected delivery date of your order to file a claim. How to get notification of out-of-stock items? For more information about returns, see Return Policy. At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. We are sorry if you were charged more for your order than you expected. 16. Business days do not include weekends or public holdiays. The issuing bank rejected your payment. 14. What should I do if I receive an order with the wrong size? For international orders, any taxes or customs fees are the responsibility of the recipient. This policy is effective from 01/01/2016. Regular returns will be refunded in the form of store credit. Note: If you paid an When returning swimwear, all items must be in their original condition, unworn, with all tags and sanitary protection intact. If you need specific product measurements or have further questions, please email us at. Returns are free if youre shipping within the United States, for international returns, the customer is responsible for the shipping costs. Returns and exchanges for online orders are only accepted within 10 days of receipt by customer. 6. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Clothing (Brand) Looks within your reach. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 9. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Does Lucy in the Sky Take Returns Without a Receipt? Switching from Sky Q to Sky Glass? Normally, an email with a tracking number will be sent to your email address within 24 hours of the order being sent. If you have already paid, there is no need to change the billing address, which will not affect the delivery, because we will deliver the goods according to the delivery address you left, please make sure that the delivery address is correct. Of course! Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. January 14, 2022 By Laura Ritterman Leave a Comment, Last Updated on January 14, 2022 by Laura Ritterman. If you made an in-store purchase, the same rules apply except you will have to return to the store with the unopened product in perfect condition, provide a receipt, and you will not have to fill out a Return Request as you would for an online return. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). There are no fees if you pay on time. I have received the wrong item. Regular priced items purchased with a coupon code of Most of the time, if you change a card for the same account, the refund will automatically go into your account and you don't have to do anything. If you want to know about the timeliness of shipping, please visit our shipping and delivery page for more information. Customers are responsible for submitting all required address information. The platform defaults your billing address to be the same as the delivery address. 11. Therefore, you can expect to receive it within 10-15 working days. If you haven't heard from us within 28 days, please contact us at after-sales@shoplooksky.com. Your return will be processed Shipping charges are non-refundable. The style you purchase from Lucy in the Sky must be returned in its original condition. We are very sorry that our product does not meet your expectations. All shipping for returns/exchanges will be paid by the customer. Hi, Im Laura and I love fashion, cooking, my kids and finding great shopping bargains. Does Lucy in the Sky Take Returns After 30 Days? The CVV/CVC code is the 3-digit code on the back of your credit card. Our small is generally the equivalent of a US Size 2. We totally get it, all of us at some point have added one too many items to our cart or changed our mind about a cute color after we order it, but thats not a problem at all! 17. IS YOUR WEBSITE Please use your original registered email address to log in to our website. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. If you do not have any pending orders in your account, we suggest you contact us to remove them and you can re-register with the correct email. As an online store, our prices will change according to fashion trends, inventory, promotional activities and customer demand. #lucystore #cashflowhunt #policy #clothingstore. But, once you're aware, feel free to email us at after-sales@shoplooksky.com and we'll do our best to see what we can do! All returns must be approved by our customer service team. https://www.lucyinthesky.com/shop/index.php?route=account/login. If I don't like something, can I return it or exchange it? You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. 9. After that, it can take a few days to arrive.Although we try to provide the fastest delivery, there is no exact delivery date, just an approximation. Tell us the order number you need to cancel, we will cancel and refund for you in the background. Typically, it takes 1-3 working days to prepare your order. All you need to do is log in to the site with the email you used to make an account and generate your return shipping label. Be sure to check your measurements before buying. Note: The email should indicate the order number to be cancelled. The shipment process may take longer than usual due to the suspension of flights due to the impact of the novel coronavirus and the long time for local customs clearance. If an item is marked "sold out" and is not restocked within 2 weeks, it is likely to be removed from our online store. You must not establish a link from any website that is not owned by you. Can I use expired coupons/discount codes? Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. What should I do if I receive an item that does not match the description? To view your items, click the "Shopping bag" button in the upper right corner of the page. When you find an item you want to add to your cart, choose the color, size, and quantity. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. you wont need to return the HD box, just the Hub and Booster ", Before you click "Continue checkout", you need to check if you are entitled to other discounts, such as "extra discounts". For damaged and delayed products, email shop@lucyinthesky.email with a picture of the issue and someone will get back to you within 10 days. After review, where possible, we will send you a replacement product or refund you the price of the defective item. We just want you to love our products as much as we do! Can I exchange good instead of getting a refund? We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. 1. ALL SALE and DISCOUNTED ITEMS ARE FINAL SALE. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. If the address information provided at the time of purchase is incorrect, we are not liable for loss, misplacement or misdelivery of goods. Be sure to check the return policy before purchasing. What should I do? Packages returned to the sender or rejected will be restocked and refunded the amount you paid, minus the original shipping cost. Please provide an online delivery tracking number. Lucy in the Sky will only accept returns up to 14 days after you receive an item. 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