I wish we had just left at this point. Tripadvisor performs checks on reviews. It's the mother of all Malmaison's. Kind Regards, Beata, Deputy General Manager. I'm very happy to read you had an amazing time with us and that our team has delivered exceptional customer service. Room types may vary. 1 Tower Place, Edinburgh EH6 7BZ Scotland, Lock in the lowest price from these sites, Stayed for 2 nights pre xmas break. Finally after I was finished my meal I managed to ask a different waitress for our drinks and she brought them through so we could have them after our meal which was annoying. The view was of a brick wall and ventilation pipes. Crime brle was excellent if rather big. Great food, and even better service!! Given Edinburgh hotel prices we both expected more. Own or manage this property? The Square. Overheard the single man in front of us being booked into a lovely suite for you sir. We wanted to order a second round of drinks and we actually had to wait a moment whilst she put her hand to her head and close her eyes. Prices are calculated as of 28/11/2022 based on a check-in date of 11/12/2022. I'm happy to hear you did enjoy your food though. See more questions & answers about this hotel from the Tripadvisor community. Luckily we were able to find somewhere else before our second booking where we had excellent service but this left a sour taste in our mouths. We ended up in the first room with a noisy bathroom fab that would not switch off - so was upgraded to a room with a fan that did switch off but had a mouldy ceiling and leaking tap . Dear K1696JQjohnf, Thank you for taking time to post this wonderful review of your Private Dinner at Malmaison Edinburgh in Leith. Get quick answers from Chez Mal Brasserie & Bar at Malmaison Edinburgh staff and past visitors. I was so disappointed with my experience this time. Took ages to get drinks order & sat waiting for our food order to eventually be taken! Esta a verso do nosso site para quem falaPortugus em Brasil. It's great to hear you and your family had a great time with us and thank you for your very kind comments about our team - from Meetings&Events team to staff service on the day, they all will be thrilled to read your feedback. more, Vegetarian Friendly, Vegan Options, Gluten Free Options. This is the version of our website addressed to speakers of English in India. Starters. By this point it was 5.57pm and were rudely ushered out as we were too early. 6. Bad points - jaded - not enough staff on. As was Amy. Definitely would not return for another meal. Are any cleaning services offered at Malmaison Edinburgh? Share. That being said, staff were all very friendly and check-in/check out very easy. When we checked in we were advised we wouldnt be upgraded to a suite due to a housekeeping issue, but could have a drink voucher! 0,3 km von Chez Mal Brasserie & Bar at Malmaison Edinburgh. The bar doesnt open until 3pm (again I suspect a staffing issue), which leaves no sea to meet up of just have a drink - A FOUR STAR HOTEL !!!! We did however stay right to the end and there was a woman who was very nice to us about moving us on without pressuring us so that was good. Book Malmaison Edinburgh, Edinburgh on Tripadvisor: See 2,593 traveller reviews, 1,381 candid photos, and great deals for Malmaison Edinburgh, ranked #122 of 165 hotels in Edinburgh and rated 4 of 5 at Tripadvisor. outside the room ran 24 hours a day. We hope to see you again in the future. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. 10/10! I'm very sorry to hear you felt disappointed with your dinner service and that you experienced unusually long wait for your drinks and food. 17 North St. Andrew Street and 7 Dublin Street, 21 25 George Street Next to the George Hotel, Hotis para viagens de negcios em Edimburgo, Hotis em Princes Street e Princes Street Gardens, Hotis perto de The Real Mary King's Close, Hotis perto de Camera Obscura and World of Illusions, Melhores pratos em Edimburgo: Picles fritos, Melhores pratos em Edimburgo: Curry vermelho tailands, Melhores pratos em Edimburgo: Doner Kebab, Melhores pratos em Edimburgo: Aa na tigela, Melhores pratos em Edimburgo: Bent (marmita japonesa), Melhores pratos em Edimburgo: Sushi Califrnia, Restaurantes perto de Ibis Styles Edinburgh Centre St Andrew Square, Restaurantes perto de Sonder Royal Garden Apartments, Restaurantes perto de Cheval The Edinburgh Grand, Restaurantes perto de Le Monde Hotel Edinburgh, Restaurantes perto de InterContinental Edinburgh the George, an IHG Hotel, Restaurantes perto de Destination Edinburgh York Place Apartments, Restaurantes perto de Braid Apartments by Mansley, Restaurantes perto de Destiny Scotland - Thistle Street Apartments, Restaurantes perto de Premier Inn Edinburgh City Centre (Waverley) hotel, Restaurantes perto de Edinburgh Bus Tours, Restaurantes perto de Scottish National Portrait Gallery, Restaurantes perto de The Stand Comedy Club, Restaurantes perto de Hard Rock Cafe Edinburgh, Restaurantes perto de Edinburgh New Town Cookery School, Restaurantes perto de Aeroporto de Turnhouse, Restaurantes perto de Edinburgh Napier University, Restaurantes perto de Heriot-Watt University, Faultless meal, wine and service in a fantastic setting , Harvey Nichols Forth Floor Brasserie & Bar, St Andrew's and St George's West Undercroft Cafe Edinburgh, InterContinental Edinburgh the George, an IHG Hotel, Radisson Blu Hotel, Edinburgh City Centre, Waldorf Astoria Edinburgh - The Caledonian, Restaurantes perto de Malmaison Edinburgh City. View all View all photos (200) Traveller (162) Room & Suite (74) Dining (28) Evening sitting for dinner at 7.15 for 9 of us. The room was clean and the beds were comfortable. We are vary happy to read you had an amazing time with us and enjoyed both your food and service provided. However the room was dark, dingy and noisy as a fan. Starters. Room was pretty cold and had to leave heating on all night which in turn made the room very stuffy. History Museums. We hope you will have a chance to visit us again in the near future. Kind Regards, Beata, Deputy General Manager, We booked to stay for a girls xmas night away. Dear dgmhay, Thank you for visiting Malmaison Edinburgh in Leith once again and for taking time to share your feedback. Chez Mal Brasserie & Bar at Malmaison Edinburgh is rated accordingly in the following categories by Tripadvisor travellers: 1 Tower Place Leith Malmaison Hotel, Edinburgh EH6 7BZ Scotland, Does this restaurant allow dogs or considered. There are similar hotels available. My partner pointed out that that was the first round but she kept on insisting I was wrong. On arrival we were met at reception by Jennifer,who was fully aware of the situation and was very helpful and and made sure all our needs were tended to and passed us into the hands of the duty manager Luca,who showed us to a private room ,which was very nice. Wouldnt go back, avoid at all costs.More, Due to the deal my partner and I booked with, it entitled us to a certain allowance on food however, we both found this slightly difficult to navigate. 44A Constitution Street Leith. I like spending money where I feel welcomed so I wouldn't return here. We were then then tended to by the two waiting staff Diego and Serveu,who proceeded to serve us the most excellent 3 course meal. Lack of staff is clearly showing & a problem. Are there any historical sites close to Malmaison Edinburgh? I upgraded to a club room. It's wonderful to read you had a great stay with us and thank you for your kind mention of our staff. Answer 1 of 7: Hi ! The feedback which we have received during your stay has been discussed with both Hotel Management and also relevant departments. Claim your listing for free to respond to reviews, update your profile and much more. Restaurantes cerca de Malmaison Edinburgh; Restaurantes cerca de Ocean Mist Leith; Restaurantes cerca de Holiday Inn Express Edinburgh - Leith Waterfront, an . Are there opportunities to exercise at Malmaison Edinburgh? Our starter was only bread and oil so we finished it quite quickly but our plates sat there for w long time while the same two girls continued to stand and chat by the till. We ordered drinks at the bar and asked for them to be sent through as it was now 6pm. What are some restaurants close to Malmaison Edinburgh? We only booked here as everywhere else was full but now know not to book again. We ended up in the first room with a noisy bathroom fab that would not switch off - so was upgraded to a room with a fan that did switch off but had a mouldy ceiling and leaking tap . They have no room service - which means despite signs on doors to service the room this is ignored, nothing replenished or cleaned. Made all the difference! 17 North St. Andrew Street and 7 Dublin Street. They were so helpful, even helping serve a cake we brought ourselves. That being said, staff were all very friendly and check-in/check out very easy. There must obviously be staffing issues and the property generally needs. All the arrangements in the lead-up to the dinner were managed very well - lots of really clear comms with the events team. read the mixed reviews on tripadvisor , is it any good ? We hope to welcome you back again in the near future. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Reception said they would ask staff to open the bar - this was at 3pm. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. On the night , we were looked after Amy. Provo Daughters of Utah Pioneers Museum. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. Dont expect to be able to eat or drink or meet up til after 3pm!!! Wouldnt go back, avoid at all costs. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Starters. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. We only booked here as everywhere else was full but now know not to book again. So depressing. The restaurant was super clean and all the staff that served us were great and professional, but special thanks to Dominic the Brasserie supervisor who was absolutely amazing in his job and super friendly! supply and an expert coffee maker makes the morning complete. I'm very sorry to hear you felt disappointed with your dinner service and that you experienced unusually long wait for your drinks and food. We pointed out we had 3 minutes and she just said sorry youre too early. Also a great selection of beverages; especially Gin and Scotch Whiskey. I asked if we could be moved to a club room with a king bed (as described in club room description) we were moved to room 104 - which was much larger and had a king bed. We had come out to celebrate the end of really tough school year as teachers and wanted to go somewhere special but our evening was ruined. Which popular attractions are close to Malmaison Edinburgh? Tripadvisor performs checks on reviews. and it was no big deal) but then after we sat down and ordered drinks we could not get anyones attention for food for over an hour. This was in leau of Christmas Lunch which had to be postponed due to some of the younger onescontracting COVID, when the management were very accommodating in allowing us to defer the meal. I only have good things to say about everyone working at this hotel. We were then then tended to by the two waiting staff Diego and Serveu,who proceeded to serve us the most excellent 3 course meal. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. It wasnt so much the price I suppose but also how hungry my partner and friend were after. Restaurantes cerca de Ocean Playcenter en Tripadvisor: Consulta 364.285 opiniones y 56.429 fotos autnticas de sitios donde comer cerca de Ocean Playcenter en Edimburgo, Reino Unido. We hope you will have a chance to visit us again in the future. This date being selected as it was a double birthday celebration. Finally got in ordered drinks & bar snacks. We hope to see you again in the future. Excellent restaurant and service. whats the area like (leith) any nice. Laura Alexander, General Manager at Malmaison Edinburgh City, responded to this review Responded 9 March 2022 Dear Lesley R, Delighted to read you had a fantastic stay and also Cat will be so happy to read you mentioned her. The room was clean and the beds were comfortable. A atualizao do mapa foi interrompida. Kind Regards, Beata, Deputy General Manager. Took ages to get drinks order & sat waiting for our food order to eventually be taken! The feedback which we have received during your stay has been discussed with both Hotel Management and also relevant departments. Once again our sincere apologies for any inconvenience caused. The bar doesnt open until 3pm (again I suspect a staffing issue), which leaves no sea to meet up of just have a drink - A FOUR STAR HOTEL !!!! Overheard the single man in front of us being booked into a lovely suite for you sir. When we checked in we were advised we wouldnt be upgraded to a suite due to a housekeeping issue, but could have a drink voucher! N 937 de 2.252 restaurantes em Edimburgo. What are some restaurants close to Malmaison Edinburgh? Rooms were ok. We had trouble getting into the bar after check in as it was locked. Shame as I had lunch there a number of years ago with my husband & it was so much better. We were without exception thoroughly impressed with all aspects of the hotel and would have no hesitation in giving it the highest recommendation. Who I assume was the head of front of house (woman who rudely told us to leave at 5.57) came over with our bill and asked what the problem was. Conveniently located restaurants include The Kitchin, Cafe Marmalade, and Cafe Domenico. Well done, thank you so much! The room (we were in Mal 5) was very nice and just right for our group of ten. Buchan House, 21-22 St Andrew Square, Edinburgh, EH2 1AY, United Kingdom Tel: 0131 370 4600 Welcome to our brand new hotel in Edinburgh city centre. Slightly annoying if you dont get your desired breakfast slot during these covid times but Im not sure they can fully help this measure. I'm happy to hear you did enjoy your food though. However the room was dark, dingy and noisy as a fan. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Many thanks for an unforgettable experience guys! There are more places to choose from in the, edinburgh malmaison hotel, malmaison edinburgh, Frequently Asked Questions about Malmaison Edinburgh. I'm happy to say there is a small refurbishment scheduled for next year, we hope it will be possible for us to have it in the Spring. Which popular attractions are close to Malmaison Edinburgh? I explained all of the above to her politely and was just simply expecting an apology but she started to argue with me! There must obviously be staffing issues and the property generally needs. Kind Regards, Beata, Deputy General Manager. What are some of the property amenities at Malmaison Edinburgh? My hubby had a great birthday. It was almost like it was a chore for the staff. Yes, dry cleaning and laundry service are offered to guests. We enjoyed the shortbread cookies in the room. Yes, free parking is available to guests. I asked if we could be moved to a club room with a king bed (as described in club room description) we were moved to room 104 - which was much larger and had a king bed. People were just enjoying a quiet drink. Yes, free parking is available to guests. Prices are calculated as of 2022-11-28 based on a check-in date of 2022-12-11. Was very stuffy and noise of pipes/generator outside the window. Your comments have been shared with both Brasserie and Kitchen and all possible improvements will be made to ensure all service is delivered in timely manner. Service was extremely slow! Malmaison Edinburgh, Edinburgh: See 2,587 traveller reviews, 1,379 photos, and cheap rates for Malmaison Edinburgh, ranked #122 of 166 hotels in Edinburgh and rated 4 of 5 at Tripadvisor. We had been told initially they might not be able to fit us in but did then agree. We held a small family party here for my father's 90th birthday last weekend. Edinburgh Tourism Edinburgh Hotels Edinburgh Bed and Breakfast Edinburgh Holiday Rentals Edinburgh Packages Also at reception Janeta? (i am sorry if I spell your name wrong) the supervisor was superb and ultra friendly with a great vibe! Yes, guests have access to a fitness centre during their stay. The prices are inflated for what it is. If the system detects something that potentially contradicts our. arrived eventually at 8pm. Yes, guests have access to a fitness centre during their stay. From getting there and them not knowing where we were sat to book (I didnt mind at the timeand it was no big deal) but then after we sat down and ordered drinks we could not get anyones attention for food for over an hour. Im glad I didnt actually see that theyd added a service charge despite the fact wed complained in the first place. Edinburgh. All the arrangements in the lead-up to the dinner were managed very well - lots of really clear comms with the events team. We ordered drinks at the bar and asked for them to be sent through as it was now 6pm. Many thanks for an unforgettable experience guys! Kind Regards, Beata, Deputy General Manager, Stayed here for 1 night had a lovely stay breakfast was good but my highlight was the welcome I received from I think he said his name was Brian what a great guy thank you for all your advice on where to go n how to get there will definitely be back, Dear Bigben19790, Thank you for staying at Malmaison Edinburgh in Leith and for taking time to leave feedback. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. I might also add that the menu was quite extensive and covered all eventualities. On arrival we were met at reception by Jennifer,who was fully aware of the situation and was very helpful and and made sure all our needs were tended to and passed us into the hands of the duty manager Luca,who showed us to a private room ,which was very nice. There are similar hotels available. Nearby attractions include Padlox Escape Rooms (0.2 km), Kinloch Anderson (0.2 km), and Leith Market (0.2 km). Enjoy!More, Had a good experience with emailing Melanie the events manager. Lack of staff is clearly showing & a problem. There was only one other table with party of 4 when we arrived & they were having dessert. We held a small family party here for my father's 90th birthday last weekend. The location was ideal for us and the breakfast was very good. There must obviously be staffing issues and the property generally needs. Dont expect to be able to eat or drink or meet up til after 3pm!!! Awful service in the bar - literally the barman mid service walked away to deal with something else !!! About 24 of us dined here on May 3 while in Edinburgh. Note: your question will be posted publicly on the Questions & Answers page. I was so disappointed with my experience this time. We enjoyed the shortbread cookies in the room. Malmaison Edinburgh, Edinburgh: See 2,592 traveller reviews, 1,381 candid photos, and great deals for Malmaison Edinburgh, ranked #122 of 166 hotels in Edinburgh and rated 4 of 5 at Tripadvisor. We ended up on the 1st floor for two nights, in a very basic but clean room. 1 Tower Place Leith Malmaison Hotel, Edinburgh EH6 7BZ Scotland +44 131 285 1478 Website Menu. Restaurantes cerca de Chez Mal Brasserie & Bar at Malmaison Edinburgh en Tripadvisor: Consulta 364.285 opiniones y 56.428 fotos autnticas de sitios donde comer cerca de Chez Mal Brasserie & Bar at Malmaison Edinburgh en Edimburgo, Reino Unido. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The feedback which we have received during your stay has been discussed with both Hotel Management and also relevant departments. Reception said they would ask staff to open the bar - this was at 3pm. 1 Tower Place, Edinburgh EH6 7BZ Scotland, Lock in the lowest price from these sites, Stayed for 2 nights pre xmas break. Given Edinburgh hotel prices we both expected more. We are vary happy to read you had an amazing time with us and enjoyed both your food and service provided. Which popular attractions are close to Malmaison Edinburgh? Room was pretty cold and had to leave heating on all night which in turn made the room very stuffy. View more reviews. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. So depressing. I felt bad for her and part of me wanted to ask her to pull up a chair and have a drink. Malmaison Edinburgh City 219 reviews #71 of 167 hotels in Edinburgh Review Save Share 21-22 St Andrews Square, Edinburgh EH2 1AY Scotland Check In / / Check Out / / Guests Contact accommodation for availability. 366 reviews #603 of 1,754 Restaurants in Edinburgh $$ - $$$ European British Scottish. The food we ordered was incredible itwas presented well and tasted beautiful.More, The whole thing just felt like a damp squib. Irish coffees were poor really. Reception had told another couple they could go wait in the bar as their room wasnt ready. Are any cleaning services offered at Malmaison Edinburgh? " Topp-Gastropub in Edinburgh " 15.05.2022. Malmaison Edinburgh City 217 reviews #71 of 166 hotels in Edinburgh Review Save Share 21-22 St Andrews Square, Edinburgh EH2 1AY Scotland Check In / / Check Out / / Guests Contact accommodation for availability. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. contracting COVID, when the management were very accommodating in allowing us to defer the meal. the food was very good, and plentiful! As someone who has stayed all over the uk and world she has to be rated in the absolute top 10. Just arrived back from this brilliant hotel from entering the building our treatment was five star from reception, bar staff and dinning room.The breakfast and dinner was first class even the vegetarians were given good choices.The rooms were spotless everything provided for a luxury stay robes sweets biscuits bottled water and plenty of tea and coffee.But most of all the friendly atmosphere and welcome from all it's staff will definitely return. mais, N 133 de 2.252 restaurantes em Edimburgo, N 298 de 2.252 restaurantes em Edimburgo, N 345 de 2.252 restaurantes em Edimburgo, N 351 de 2.252 restaurantes em Edimburgo, N 327 de 2.252 restaurantes em Edimburgo, N 393 de 2.252 restaurantes em Edimburgo, N 392 de 2.252 restaurantes em Edimburgo, N 444 de 2.252 restaurantes em Edimburgo, N 483 de 2.252 restaurantes em Edimburgo, N 384 de 2.252 restaurantes em Edimburgo, N 505 de 2.252 restaurantes em Edimburgo, N 597 de 2.252 restaurantes em Edimburgo, N 477 de 2.252 restaurantes em Edimburgo, N 181 de 2.252 restaurantes em Edimburgo, N 743 de 2.252 restaurantes em Edimburgo, N 749 de 2.252 restaurantes em Edimburgo, N 194 de 2.252 restaurantes em Edimburgo, N 848 de 2.252 restaurantes em Edimburgo, N 265 de 2.252 restaurantes em Edimburgo, N 936 de 2.252 restaurantes em Edimburgo, N 372 de 2.252 restaurantes em Edimburgo, N 419 de 2.252 restaurantes em Edimburgo, N 229 de 2.252 restaurantes em Edimburgo, N 311 de 2.252 restaurantes em Edimburgo, N 381 de 2.252 restaurantes em Edimburgo, N 689 de 2.252 restaurantes em Edimburgo, N 880 de 2.252 restaurantes em Edimburgo. Kind Regards, Beata, Deputy General Manager, InterContinental (IHG) Hotels in Edinburgh, Hotels with Complimentary Breakfast in Edinburgh, Hotels near Scottish Merchant Navy Memorial, Hotels near Sandy Irvine Robertson Statue/Bench. It was almost like it was a chore for the staff. Dont expect to be able to eat or drink or meet up til after 3pm!!! We pointed out we had 3 minutes and she just said sorry youre too early. I couldnt only 3 other tables occupied after us during the 3 hrs it took for us to get dinner. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. All the arrangements in the lead-up to the dinner were managed very well - lots of really clear comms with the events team. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. There are more places to choose from in the, edinburgh malmaison hotel, malmaison edinburgh, Frequently Asked Questions about Malmaison Edinburgh. Many travellers enjoy visiting Palace of Holyroodhouse (2.8 km), The Real Mary King's Close (3.4 km), and Edinburgh Vaults (3.3 km). The room (we were in Mal 5) was very nice and just right for our group of ten. She started trying to say that I shouldve tried harder to her her attention but I pointed out it was hard when they were all engrossed in their own conversation at the till. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A real Legend, I stayed at the hotel and had Breakfast all days and bar snacks over two days. Tripadvisor performs checks on reviews. Hopefully next time you have a chance to visit us you will be able to experience the new product and have a wonderful time as before. Are any cleaning services offered at Malmaison Edinburgh? Dear K1696JQjohnf, Thank you for taking time to post this wonderful review of your Private Dinner at Malmaison Edinburgh in Leith. What are some restaurants close to Malmaison Edinburgh? I'm very sorry to read that some aspects of your stay fell below your expectations. Dear dgmhay, Thank you for visiting Malmaison Edinburgh in Leith once again and for taking time to share your feedback. more. Our waitress looked like she was having a break down at points. The location was ideal for us and the breakfast was very good. Eventually our starters were cleared and we ordered more drinks, but then our mains appeared straight away as theyd obviously been sitting ready for quite some time. Conveniently located restaurants include The Kitchin, Cafe Marmalade, and Cafe Domenico. I am a fan of the hotel chain, but this really lets the side down and I feel disappointed and a little ripped off! All requirements fulfilled. Wow. Finally got in ordered drinks & bar snacks. We did however stay right to the end and there was a woman who was very nice to us about moving us on without pressuring us so that was good. Service was extremely slow! The room was quiet and nice and dark at night. Nearby attractions include Padlox Escape Rooms (0.2 km), Kinloch Anderson (0.2 km), and Leith Market (0.2 km). It wasnt so much the price I suppose but also how hungry my partner and friend were after. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. We had been told initially they might not be able to fit us in but did then agree. 14/ 16 (sorry cant remember which one) but they arrived and it was essentially 5 small fish fingers on a plate with a side salad. I have to say, sadly the hotel is feeling tired and in need of some love. We were then given a club room (which we originally booked) in the 3rd floor. The staff speaks multiple languages, including English and Polish. We finally got dessert around 9.45 pm! I couldnt only 3 other tables occupied after us during the 3 hrs it took for us to get dinner. Bad points - jaded - not enough staff on. Dear picasso, Thank you for taking time to leave feedback from your recent visit to Malmaison Edinburgh. The food arrived and the cod goujons were pretty laughable for a main. Kind Regards, Beata, Deputy General Manager, Good points - great location - beautiful facade - some of the staff exceptional. By this point it was 5.57pm and were rudely ushered out as we were too early. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Many travellers enjoy visiting Palace of Holyroodhouse (2.8 km), The Real Mary King's Close (3.4 km), and Edinburgh Vaults (3.3 km). We hope you will have a chance to visit our Hotel again in the future. We wanted more drinks too but we couldnt get anyones attention. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. By jlscwg. We were told to go sit in the bar and have a drink. (pics attached) The dinner was tainted by the angry hostile floor manager who I guess was supervising our dining hence the 3 stars. These two waitresses need more training in how to serve customers and how to speak to customers and deal with complaints. Own or manage this property? Kristiyan and Zaneta were both friendly and helpful. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Evening sitting for dinner at 7.15 for 9 of us. Does Malmaison Edinburgh offer any business services? This date being selected as it was a double birthday celebration. I was so disappointed with my experience this time. Chez Mal Brasserie & Bar at Malmaison Edinburgh: Lovely food and service - See 366 traveler reviews, 120 candid photos, and great deals for Edinburgh, UK, at Tripadvisor. It's wonderful to read you had a great stay with us and thank you for your kind mention of our staff. Which room amenities are available at Malmaison Edinburgh? Drinks came and we ordered our food. We hope to see you again in the future. We were then given a club room (which we originally booked) in the 3rd floor. Her solution was as a gesture of good will, Ill remove the service charge. Finally after I was finished my meal I managed to ask a different waitress for our drinks and she brought them through so we could have them after our meal which was annoying. The room was clean and the beds were comfortable. If you need an event , the private dining area was super. Many thanks to the chef and all kitchen staff!! On the evening itself all the staff couldn't have been nicer - really friendly and welcoming. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. The service was exceptional no request was to much trouble. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The food arrived and the cod goujons were pretty laughable for a main. See you soon :), Dear Wander748082, Thank you for visiting Malmaison Edinburgh in Leith and also for taking time to share your experience. A small bed and a bathroom which was very basic and tired, tiles falling off which easily could have been fixed by the maintenance team. outside the room ran 24 hours a day. Many travellers enjoy visiting Palace of Holyroodhouse (2.8 km), The Real Mary King's Close (3.4 km), and Edinburgh Vaults (3.3 km). I have stayed in a standard room in this hotel and had a perfectly acceptable room and large bed. We had been told initially they might not be able to fit us in but did then agree. When our mains were cleared and we were offered dessert, I politely told the waitress that wed been a bit disappointed with the service so wed just like the bill and were going to leave. That didn't happen here. Are there opportunities to exercise at Malmaison Edinburgh? When we actually ordered the food turns out the menu they had provided for us to scan when we arrived wasnt applicable to where we were sat so we were given new menus and had to quickly read and chose something else. Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. Travelodge Edinburgh Central Princes Street View Hotel 2,819 reviews 0.2 km from Malmaison Edinburgh City Mercure Edinburgh City Princes Street Hotel View Hotel 3,426 reviews 0.3 km from Malmaison Edinburgh City Free Wifi Restaurant Taking safety measures Special offer Visit hotel website View more hotels in Edinburgh Reviews (223) Traveller rating Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay. Tripadvisor performs checks on reviews. RIDICULOUS!!!! She started trying to say that I shouldve tried harder to her her attention but I pointed out it was hard when they were all engrossed in their own conversation at the till. Kind Regards, Beata, Deputy General Manager, Fantastic experience, Amazing service & Delicious food, We visited the Mal down in Leith for drinks and food and had a fantastic stay! Thank you so much for your kind mention of Dominik and Zaneta, they are both thrilled to receive your feedback. Malmaison Edinburgh 1 Tower Place, Edinburgh, EH6 7BZ, United Kingdom Tel: 01312851478 Experience the extraordinary in Leith Our boutique hotel in Leith is perfectly placed on the area's bustling waterfront. At which point when we asked to order they looked at their watch like we were putting them out. Yes, dry cleaning and laundry service are offered to guests. Eventually our starters were cleared and we ordered more drinks, but then our mains appeared straight away as theyd obviously been sitting ready for quite some time. Took ages to get drinks order & sat waiting for our food order to eventually be taken! We hope to welcome you back again in the future. Meal was exceptional. Payments made by partners impact the order of prices displayed. Who I assume was the head of front of house (woman who rudely told us to leave at 5.57) came over with our bill and asked what the problem was. Your comments have been shared with both Brasserie and Kitchen and all possible improvements will be made to ensure all service is delivered in timely manner. Kind Regards, Beata, Deputy General Manager, Fantastic experience, Amazing service & Delicious food, We visited the Mal down in Leith for drinks and food and had a fantastic stay! Beautiful quiet location in a very busy Edinburgh. (i am sorry if I spell your name wrong) the supervisor was superb and ultra friendly with a great vibe! I'm very sorry to read that some aspects of your stay fell below your expectations. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Closed now : See all hours. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. I'm happy to say there is a small refurbishment scheduled for next year, we hope it will be possible for us to have it in the Spring. See more questions & answers about this hotel from the Tripadvisor community. There are similar hotels available. There was only one other table with party of 4 when we arrived & they were having dessert. The staff were superb. There was clearly a staffing issue in which case the hotel should never have taken our bookingThe food was actually quite good when we got it but service was terrible & really let the hotel down. My hubby had a great birthday.More, Lee the waiter went the extra mile for us. Kind Regards, Beata, Deputy General Manager, Fantastic experience, Amazing service & Delicious food, We visited the Mal down in Leith for drinks and food and had a fantastic stay! 24. A really nice menu and wine list. 23. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. The freshest of tangy orange juice in amplesupply and an expert coffee maker makes the morning complete. too , she made sure he was comfortable. She looked astonished at this which was odd since shed spent most of her shift chatting. What food & drink options are available at Malmaison Edinburgh? The room was tiny, and the bed a small double. Not overly impressed by the room, pretty dated. arrived eventually at 8pm. Thank-you! See you soon :), Dear Wander748082, Thank you for visiting Malmaison Edinburgh in Leith and also for taking time to share your experience. When one of them saw us she said oh no there are peoplehere!. As was Amy. Edinburgh. Awful service in the bar - literally the barman mid service walked away to deal with something else !!! Bad points - jaded - not enough staff on. Are there any historical sites close to Malmaison Edinburgh? Does Malmaison Edinburgh offer any business services? Our night was good because the company was good but the overall experience was notably poor. Which room amenities are available at Malmaison Edinburgh? These two waitresses need more training in how to serve customers and how to speak to customers and deal with complaints. View all View all photos (221) Traveller (183) Room & Suite (74) Dining (28) About 4.0 They were great. Thank-you! Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Telling me I was wrong and that she saw our drinks being served. Drinks came and we ordered our food. Arrived at the hotel check in around 4 pm. A visit back to Leith after many years and we chose Malmaison based on past experiences. My meal was nothing of note and felt like it had been rushed by the kitchen. There were only 3 tables in at this point but they still seemed more preoccupied in their own conversations. 21-22 St Andrews Square, Edinburgh EH2 1AY Scotland Getting there Turnhouse Airport 6 mi See all flights Dundee Airport 35 mi See all flights Car Hire See car hire from 38/day See all nearby hotels Nearby restaurants The Table 400 reviews 4 minEuropean Pakora Bar 877 reviews 3 minIndian Tani Modi 649 reviews 3 minCafe Zest Restaurant 804 reviews Have to say not only was the food absolutely delicious the extremely friendly service from Amy was outstanding. Top room amenities include a minibar, a flat screen TV, and a refrigerator. I couldnt only 3 other tables occupied after us during the 3 hrs it took for us to get dinner. Malmaison Edinburgh, Edinburgh: 2,592 Hotel Reviews, 1,381 traveller photos, and great deals for Malmaison Edinburgh, ranked #122 of 166 hotels in Edinburgh and rated 4 of 5 at Tripadvisor What food & drink options are available at Malmaison Edinburgh? Yes, dry cleaning and laundry service are offered to guests. Which room amenities are available at Malmaison Edinburgh? I'm very sorry to read that some aspects of your stay fell below your expectations. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Kristiyan and Zaneta were both friendly and helpful. They were told due to issue with cleaning staff. Room was pretty cold and had to leave heating on all night which in turn made the room very stuffy. Rooms were ok. We had trouble getting into the bar after check in as it was locked. We hope you will have a chance to visit our Hotel again in the future. With a whole host of independent shops, stylish bars and cutting-edge restaurants, Leith is the most exciting area in Edinburgh. 10/10! Just arrived back from this brilliant hotel from entering the building our treatment was five star from reception, bar staff and dinning room.The breakfast and dinner was first class even the vegetarians were given good choices.The rooms were spotless everything provided for a luxury stay robes sweets biscuits bottled water and plenty of tea and coffee.But most of all the friendly atmosphere and welcome from all it's staff will definitely return. Kind Regards, Beata, Deputy General Manager, Stockbridge & Dean Village Hotels with Parking, Hotels near Scottish Merchant Navy Memorial, Hotels near Sandy Irvine Robertson Statue/Bench, Hotels near Glenrothes with Thornton Station. Our starter was only bread and oil so we finished it quite quickly but our plates sat there for w long time while the same two girls continued to stand and chat by the till. I wish we had just left at this point. Your comments have been shared with both Brasserie and Kitchen and all possible improvements will be made to ensure all service is delivered in timely manner. Which languages are spoken by the staff at Malmaison Edinburgh? Kind Regards, Beata, Deputy General Manager, We booked to stay for a girls xmas night away. Awful service in the bar - literally the barman mid service walked away to deal with something else !!! Does Malmaison Edinburgh offer any business services? I'm happy to say there is a small refurbishment scheduled for next year, we hope it will be possible for us to have it in the Spring. Overheard the single man in front of us being booked into a lovely suite for you sir. There was no sign at all of our drinks and again I couldnt get anyones attention. The room (we were in Mal 5) was very nice and just right for our group of ten. Food took some time to arrive but it was quite good. I feel like if you can go pretty much anywhere else locally you will het higher quality food and better service. Once again our sincere apologies for any inconvenience caused. See you soon :), Dear Wander748082, Thank you for visiting Malmaison Edinburgh in Leith and also for taking time to share your experience. They were so helpful, even helping serve a cake we brought ourselves. RIDICULOUS!!!! Definitely would not return for another meal. My meal was nothing of note and felt like it had been rushed by the kitchen. Which languages are spoken by the staff at Malmaison Edinburgh? It's wonderful to read you had a great stay with us and thank you for your kind mention of our staff. Our night was good because the company was good but the overall experience was notably poor. She then ran off and ran back and it just felt frantic but we couldnt understand- it didnt seem busy at all and no one else in our area even had food. Im glad I didnt actually see that theyd added a service charge despite the fact wed complained in the first place. We held a small family party here for my father's 90th birthday last weekend. I have stayed in a standard room in this hotel and had a perfectly acceptable room and large bed. Shame as I had lunch there a number of years ago with my husband & it was so much better. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. The view was of a brick wall and ventilation pipes. We wanted to order a second round of drinks and we actually had to wait a moment whilst she put her hand to her head and close her eyes. I only have good things to say about everyone working at this hotel. here!. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. Enjoy! Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Also at reception Janeta? Great location in Leith, lots around, staff friendly but tired looking rooms. The location is very nice though. The prices are inflated for what it is. Hopefully next time you have a chance to visit us you will be able to experience the new product and have a wonderful time as before. We dined here once and found the food and service 10/10. The experience at the restaurant was amazing. Great Hotel and the location was amazingMore. How is Chez Mal Brasserie & Bar at Malmaison Edinburgh rated? Kind Regards, Beata, Deputy General Manager, Stayed here for 1 night had a lovely stay breakfast was good but my highlight was the welcome I received from I think he said his name was Brian what a great guy thank you for all your advice on where to go n how to get there will definitely be back, Dear Bigben19790, Thank you for staying at Malmaison Edinburgh in Leith and for taking time to leave feedback. Claim your listing for free to respond to reviews, update your profile and much more. the food was very good, and plentiful! I have stayed in a standard room in this hotel and had a perfectly acceptable room and large bed. outside the room ran 24 hours a day. The room was quiet and nice and dark at night. I feel like if you can go pretty much anywhere else locally you will het higher quality food and better service.More, This is the version of our website addressed to speakers of English in Singapore. Are there opportunities to exercise at Malmaison Edinburgh? The service, food and presentation was of the highest calibre and could not be faulted. A small bed and a bathroom which was very basic and tired, tiles falling off which easily could have been fixed by the maintenance team. We ended up on the 1st floor for two nights, in a very basic but clean room. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay. There was only one other table with party of 4 when we arrived & they were having dessert. Claim your listing for free to respond to reviews, update your profile and much more. The view was of a brick wall and ventilation pipes. Dear 909jeany, Thank you for visiting Malmaison Edinburgh in Leith and for taking time to share your feedback. all comes together when good food, good service and a welcoming attitude occur. Received an e-mail offering a further upgrade to a suite the week before and booked this at a reduced cost. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. Kind Regards, Beata, Deputy General Manager, Good points - great location - beautiful facade - some of the staff exceptional. Evening sitting for dinner at 7.15 for 9 of us. I am a fan of the hotel chain, but this really lets the side down and I feel disappointed and a little ripped off! Reception had told another couple they could go wait in the bar as their room wasnt ready. Nestled on St Andrew Square, our Edinburgh hotel is right at the heart of the New Town in the city centre, just a stone's throw from Princes Street and a ten minute walk from the Old Town. Kristiyan and Zaneta were both friendly and helpful. Great selection of Bar Snacks, cooked to order, tasty, well presented and served. Is parking available at Malmaison Edinburgh? Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. We are happy you have chosen us for your special celebration! This is the version of our website addressed to speakers of English in Canada. One gentlemen on his own one couple & a group of 3 ladies so the restaurant was clearly not busyBreakfast was fine we only had continental nothing cooked so cannot comment on timescale for that. I'm very happy to read you had an amazing time with us and that our team has delivered exceptional customer service. We hope you will have a chance to visit us again in the future. One gentlemen on his own one couple & a group of 3 ladies so the restaurant was clearly not busyBreakfast was fine we only had continental nothing cooked so cannot comment on timescale for that. It's great to hear you and your family had a great time with us and thank you for your very kind comments about our team - from Meetings&Events team to staff service on the day, they all will be thrilled to read your feedback. Dear 909jeany, Thank you for visiting Malmaison Edinburgh in Leith and for taking time to share your feedback. Reserve uma mesa. People were just enjoying a quiet drink. Tripadvisor performs checks on reviews. We hope to welcome you back again in the near future. Tripadvisor performs checks on reviews. RIDICULOUS!!!! What are some of the property amenities at Malmaison Edinburgh? The former house of ill-repute now has a reputation that's second to none, and it's also just a short taxi ride away from Waverley Station. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Are there any historical sites close to Malmaison Edinburgh? Kind Regards, Beata, Deputy General Manager. At which point when we asked to order they looked at their watch like we were putting them out. The room was tiny, and the bed a small double. That didn't happen here. Kind Regards, Beata, Deputy General Manager, Stayed here for 1 night had a lovely stay breakfast was good but my highlight was the welcome I received from I think he said his name was Brian what a great guy thank you for all your advice on where to go n how to get there will definitely be back, Dear Bigben19790, Thank you for staying at Malmaison Edinburgh in Leith and for taking time to leave feedback. Just arrived back from this brilliant hotel from entering the building our treatment was five star from reception, bar staff and dinning room.The breakfast and dinner was first class even the vegetarians were given good choices.The rooms were spotless everything provided for a luxury stay robes sweets biscuits bottled water and plenty of tea and coffee.But most of all the friendly atmosphere and welcome from all it's staff will definitely return. I might also add that the menu was quite extensive and covered all eventualities.More, The wine we had was of a good quality.The service really let our experience down.The waiter behind the bar was polite but not attentive.We had alot of waiting for service and bill,while he was on his mobile phone!More, The breakfast at Chez Mal are made to order and quality. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. We hope you will have a chance to visit us again in the near future. Telling me I was wrong and that she saw our drinks being served. I'm very sorry to hear you felt disappointed with your dinner service and that you experienced unusually long wait for your drinks and food. Great location in Leith, lots around, staff friendly but tired looking rooms. Is parking available at Malmaison Edinburgh? We were told to go sit in the bar and have a drink. Se voc mora em outro lugar, selecione a verso apropriada do Tripadvisor para seu pas ou regio no menu suspenso. And we knew it wasnt busy inside as we had been inside when we arrived as they didnt know where we were sat. Conveniently located restaurants include The Kitchin, Cafe Marmalade, and Cafe Domenico. The staff speaks multiple languages, including English and Polish. updating - but this needs to be reflected in the price and star rating. I will be back. There were only 3 tables in at this point but they still seemed more preoccupied in their own conversations. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Nr. Museum of Mormon History of the Americas. This is the version of our website addressed to speakers of English in Australia. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. The restaurant was super clean and all the staff that served us were great and professional, but special thanks to Dominic the Brasserie supervisor who was absolutely amazing in his job and super friendly! Not overly impressed by the room, pretty dated. We finally got dessert around 9.45 pm! We are happy you have chosen us for your special celebration! Service was extremely slow! Nobles Cafe Bar & Restaurant. Eggs done beautifully, quality salmon as youd expect in this part of the world and and Eggs Benedict with bacon that I could eat all day. Was very stuffy and noise of pipes/generator outside the window. They were told due to issue with cleaning staff. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not overly impressed by the room, pretty dated. InterContinental (IHG) Hotels in Edinburgh, Hotels near Camera Obscura and World of Illusions, Restaurants near Chez Mal Brasserie & Bar at Malmaison Edinburgh, Asian Restaurants with Delivery in Edinburgh, Sushi Restaurants with Delivery in Edinburgh, Restaurants for Group Dining in Edinburgh, Restaurants for Special Occasions in Edinburgh, Cheesecakes in Stockbridge & Dean Village, European Restaurants for Special Occasions in Grassmarket. Was very stuffy and noise of pipes/generator outside the window. On the evening itself all the staff couldn't have been nicer - really friendly and welcoming. They have no room service - which means despite signs on doors to service the room this is ignored, nothing replenished or cleaned. Located amid a bar and a restaurant, a 5-minute stroll of Edinburgh, Leith, this 4-star Malmaison Edinburgh Hotel comprises 100 rooms. They were so helpful, even helping serve a cake we brought ourselves. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Dear picasso, Thank you for taking time to leave feedback from your recent visit to Malmaison Edinburgh. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Please see our partners for more details. I felt bad for her and part of me wanted to ask her to pull up a chair and have a drink. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. I'm sorry to read you felt this stay was not as good as your previous ones, and that you felt our bedrooms are in need of a refresh. updating - but this needs to be reflected in the price and star rating. The food was absolutely delicious, we opted for steaks and the classic Mal Burger and they were cooked to perfection! The location is very nice though. The location was ideal for us and the breakfast was very good. An extremely pleasant evening with good food,pleasant staffs dont a lovely ambiance. Lack of staff is clearly showing & a problem. Itall comes together when good food, good service and a welcoming attitude occur. updating - but this needs to be reflected in the price and star rating. 622 Bewertungen. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The restaurant was super clean and all the staff that served us were great and professional, but special thanks to Dominic the Brasserie supervisor who was absolutely amazing in his job and super friendly! Which languages are spoken by the staff at Malmaison Edinburgh? The visitor center also provided landscape perspective and unusual facts about the fish. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Holiday Inn Express Edinburgh - Leith Waterfront, an IHG Hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 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