At home, using a computer with XP SP3, netextender can do up to 256Kbps Down and 100Kbps Up when connecting to the office. February 2021. You can uninstall in these ways: To view options in the NetExtender system tray, right click on the NetExtender icon in the system tray. Also, for ALL non-windows machines, they disconnect every hr on the hr, if I uncheck the inactivity check, they stay on. We want to troubleshoot by narrowing down the problem, is the problem with the SonicWall, or is it a connectivity issue? Thanks for posting in Microsoft TechNet Forum. So in theory, a multi-threaded iPerf test running from my laptop to a server at the office should be able to approach 30Mbps. I don't really want to step on the president's shoes, but he believes it is NOT his internetlol. 10 Helpful Share Reply Joseph W. Doherty SonicWALL SSL-VPN NetExtender, Free Download by SonicWALL, Inc. Dell SonicWALL NetExtender is a program developed . While connected internet speed dramatically decreasing (app. One of the devices starts at around 35 and runs for a while then jumps to 150Mbps on a 200Mbps connection. To view the NetExtender Log, go to NetExtender > Log. You can find it in the Drivers section of the System Explorer. I set tcp inactivity timeout to 120 minutes. This transparent software enables remote users to securely connect and run any application on the company network. The log is a file named. If this disconnect problem happens when the user is doing something specific, then you could identify the cause. How things are going there on this issue? 12-02-2015 Find answers to your questions by entering keywords or phrases in the Search bar above. Enabling this feature may cause connection delays while remote clients printers and drives are mapped. Additionally, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. Dell SonicWALL SonicOS 6.2.1 Release Notes, Require server verification (https:) for all sites in this zone, Instructions to add SSL VPN server address into trusted sites, Automatically connect with Connection Profile, Minimize to the tray icon when NetExtender dialog is closed, Display Connect/Disconnect Tips from the System Tray, Automatically reconnect when the connection is terminated, Automatically execute the batch file NxConnect.bat, Automatically execute the batch file NxDisconnect.bat, C:\Program Files\SonicWALL\SSL VPN\NetExtender. The event logs in Control Panel > Administrator Tools > Event Viewer. He's using wifi. My ISP gives me 130Mbps down / 30Mbps up. If you are unsure whether the certificate is self-signed or generated by a trusted root Certificate Authority, SonicWALL recommends that you import the certificate. (64 bits). The Corporate line is 500/500Mbit and the client side line is 200/200Mbit. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. When used in the context of communication networks, such as Ethernet or packet radio, throughput or network throughput is the rate of successful message delivery over a communication channel. Access loses it's mind more than is pleasant. When NetExtender becomes disconnected, the NetExtender dialog displays and gives you the option to either Reconnect or Close NetExtender. If I know this difference, I can be understanding it clearly. 2. The amount of traffic the NetExtender client has received since initial connection. Tested this morning on my laptop, Win10 20H2, NetExtender 10.2.300. If not, devices have to be setup as non- Meraki devices, even if both are Meraki MX Firewalls. To view details of a log message, either: The log displays all entries that match or exceed the severity level. Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. Has the internet connection at the user's location changed? If its not solving the issue permanently with above steps, Try to install Sonicwall Mobile connect. Is anyone else having disconnects when using NetExtender? For example, for an Ethernet gig port, can a network device generate and/or receive the maximum number of frames/packets that gigabit Ethernet supports? Things happen, who knows. Please remember to mark the reply as an answer if they help. Table 90 lists some commonly used batch file commands. NetExtender Constant Disconnect Issue for 1 User. When NetExtender completes installing, the NetExtender Status dialog displays, indicating that NetExtender successfully connected. The connection was idle for. 2 Click the link at the bottom of the Login page that says Click here for sslvpn login. Users are prompted to click OK, and NetExtender downloads and installs the update from the firewall. As suggested, this might be our 5Mbps upload speed throttling us when testing using TCP, so I'll try it with UDP if I can (had some issues trying to do this yesterday). tnmff@microsoft.com. Cookie Notice The user happens to be the President of the company I work for, and is a little stubborn so it is hard to troubleshoot. from the network when it disconnects and always has to reboot. The logs show absolutely nothing! To install NetExtender on your MacOS system: The first time you connect, you must enter the server name or IP address in the, The first time you connect, you must enter the, You can instruct NetExtender remember your profile server name in the future. This simplifies the process of installing NetExtender and logging in, by reducing the number of security warnings you will receive. ButI still wasn't able to understand perfectly. Resolution Monitoring If you have the comprehensive security bundle you should be able to see the performance of the CPU's on the SonicWall. To have NetExtender launch when you log in to your computer, check the, To display the NetExtender login dialog, check the, To have the NetExtender icon display in the system tray, select, To have NetExtender display tips when you mouse over the NetExtender icon, select, To have NetExtender attempt to reconnect when it loses connection, select, To have NetExtender uninstall every time you end a session, select, To have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, select. He claimed that there is a lot of disconnections going on when our mexico site logs on to the network via vpn. This is happening to us, constantly! If we are testing the throughput (iperf) between those without VPN, and we could reached. Select one of the level categories, in descending order of severity: The log displays all entries that match or exceed the severity level. When did the disconnects begin? The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or websites. SSLVPN Timeout not working - NetBios keeps session open. I changed the timeout settings for the TCP Inactivity. For example, I saw a cisco switch has 1G throughput, but it has 24 ports (supporting 1G per port). The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Installing NetExtender from Internet Explorer To install and launch NetExtender for the first time using the Internet Explorer browser: 1 Navigate to the IP address of the firewall. To install and launch NetExtender for the first time using the Internet Explorer browser: The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. SonicWall Netextender and higher work with Windows 10 An alternative to Netextender for Windows 10 is the SonicWall Mobile Connect CAUSE: Older versions of Netextender ( and earlier) use SHA1 using bits. So for the time being were a) Trying to make the best of what we have, and b) Hoping to verify that we still wont be throttled to 4Mbps when we have a WAN link capable of over 200Mbps up/down! NetExtender Troubleshooting NetExtender Troubleshooting See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. However, once under the fragmentation level, my ping requests time out. Wait several seconds. . You can display connection information by mousing over the NetExtender icon in the system tray. Troubleshooting Sonicpoint Low throughput Issues. Yes? so the inconvenience is that the user has to use their cellphone to control their sonos music, versus the sonos controller app. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. Open source Java Virtual Machines (VMs) are not currently supported. For more information, please see our If a warning message that NetExtender has not passed Windows Logo testing is displayed, click, The IP address of the last server to which you connected is displayed in the, The last domain you connected to is displayed in the. They had to patch our walls at like two in the morning. By default, this value is 1500 bytes but on xDSL and cable connections this value is often lowered to achieve a more stable connection and/or better performance. I think this device's total throughput 24Gbps because of sum of whole ports. SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. User session settings is 45 minutes. This files most often have description SonicWALL SSL-VPN NetExtender driver for Windows . How many users are using the NetExtender? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. Opened a case with support this morning - any SSLVPN user is seeing maximum 4Mbps throughput in either direction, regardless of the underlying ISP connection speed. FWIW, an upgraded internet connection is in the works for us, but lead time is measured in weeks. Follow the instructions in the NetExtender installer. How to hide SSID of Access Points Managed by firewall. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. It is recommended that you add the URL or domain name of your firewall to Internet Explorers trusted sites list. If you do not have Java 1.5, you can use the command-line interface version of NetExtender. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. EDIT 2 Well, we managed to get hold of the new 6.5.4.7-83n firmware this morning, including the hot fix for an issue that wasn't in the standard release. When transferring files to a shared file location behind the firewall the throughput just makes it over 1Mbps. To generate a diagnostic report with detailed information on NetExtender performance. The NetExtender session disconnects. just this one user? For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. In the, To display a summary of your NetExtender session, click, To view the routes that NetExtender has installed, select, To generate a diagnostic report with detailed information on NetExtender performance, go to, Linux Fedora Core 20 or later; Ubuntu 12.04, 13.10, or later; or OpenSUSE 10.3 or later, Sun Java 1.7 or later is required for using the NetExtender user interface. This makes working impossible. Then let's ask the user a few more qualifying questions. Download NetExtender via SonicWall.com Navigate to the SonicWall VPN Clients page at https://www.sonicwall.com/products/remote-access/vpn-clients/. Installing NetExtender Using the Mozilla Firefox Browser, Adding a Site to Internet Explorers Trusted Sites, Installing NetExtender from Internet Explorer, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows Vista Service Pack 2 (32-bit & 64-bit), For supported browser releases, see the latest. What are recommended settings for sonicwall? With The Add Global NetExtender Client Routes And Add Group NetExtender Client Routes Settings Enabled. Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.. Visit Stack Exchange To add a site to Internet Explorers trusted sites list: Enter the URL or domain name of your firewall in the. Press question mark to learn the rest of the keyboard shortcuts. When you test the throughput of your connection with out the SonicWall in the equation you get different results to when it is in the network setup. New here? They've mentioned in the past that sometimes when they are on it, it can randomly disconnect and they would have to restart the machine just to get it reconnected. We have tried even the Diagnostic Bandwidth Test on the SMA appliances and others like Iperf and they both result on the same situation leaving the issue hinging on the latency of the location. - A feat that no other competitor has the ability of doing and making this one of the Best Ethernet Extension . Closing the dialog (clicking the X button in the upper right corner of the dialog) does not close the NetExtender session, but minimizes it to the system tray for continued operation. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and then installs the new version. and were most often developed by company SonicWALL Inc.. Because of new requirements we deployed netextender to some notebook in tunnel all mode. If nobody else is connected via VPN, a single user can be kinda productive. NetExtender error, the server is not reachable. It's a small win, but a move in the right direction at least. While interfaces will auto-negotiate their speed and duplex status, this might not set the correct mode. Any hint of the Gen 7 series offering more. To configure NetExtender Connection Scripts: To enable the domain login script, select the. Not expecting full line speed but 20Mbps, maybe even 15Mbps would be nice? If you have feedback for TechNet Subscriber Support, contact One user has been complaining about disconnects multiple times throughout the day. Click System | Interfaces and Configure the WAN interface in question. Going smaller, the device cannot support the theoretical maximum rate. If you have not done so, the follow message displays. Obviously, this is a pain when you have stuff open Flexible, integrated security solution Because of new requirements we deployed netextender to some notebook in tunnel all mode. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They have an broken code issue in the latest updates of net extender, this applies to all net extenders on the latest updates of Windows 10, v2004 and v1909 included. What changed between then and before?. Please let me know if you would like further assistance. Throughput is the amount of packets per second or mbs per second that a device can process, So each device has a set amount of throughput its able to push through, the more services you turn on the less the throughput becomes, Taka an ASA 5505 , by default throughput is 100-150mbs per second, you turn on vpns and aes security you will be lucky to get 100mb after the packet inspections and features are on, same with an 891 router throughput around 50mb total turn on ipsec it will half it as the router is using its resources to process the ipsec, http://www.cisco.com/web/partners/downloads/765/tools/quickreference/routerperformance.pdf, *******************************************************, If your switch has a 1GB throughput thats it , its split between the 24 ports like a ratio , take a blade in a 6500 chassis ws-6148 model , this has say a throughput of 16GB oin the backplane but theres 48ports so theres an oversubscription on throughput at 8:1 but bnot all ports would be processing at the same time in theory anyway, heres the definition if thats not too clear above. Are there any resolutions? For example, 10 ports might have active flows of 100 Mbps each, or 20 ports of 50 Mbps each, or one port of 500 Mbps, four at 100Mbps and two at 50 Mbps each, etc. Previously, everyone was using version 7.5 but have since upgraded to 8.6.265 - but they are still disconnecting. We have some remote users that connect to RDC via NetExtender. Network shared Excel files frequently need to be opened in protected mode. If the user changed any settings on their end, new application or tool could have "optimized" their network settings. It may take several minutes for the Debug Log to load. What operating state the NetExtender client is in: Connected or Disconnected. My home Internet performs about 13Mbps Down and 2.5Mbps up, the office is 60Mbps Down and 15Mbps up. I changed the TCP Inactivity Timeout from 15 minutes to 120 minutes. After installation, NetExtender automatically launches and connects a virtual adapter for SSL-secure NetExtender point-to-point access to permitted hosts and subnets on the internal network. In no event shall Author be liable for any damages wha2tsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage. They are using the Mobile Connect Client. For example, when selecting the. Thereafter, it can be accessed directly from the: Application folder or dock on MacOS systems. Launching the standalone NetExtender client. Is there something I am missing? I've just run into this issue myself and a fix seems to be disabling software compression in NetExtender client. For the procedure on setting up NetExtender access, see the Knowledge Base article, How to setup SSL-VPN feature (NetExtender Access) on SonicOS 5.9 & Above (SW10657), Logging in to the Virtual Office web portal provided by the SonicWALL security appliance and then clicking on the. Most NetExtender connection problems can be solved with one of: 2. then we look at ourselves (figuratively), and check the sonicwall. To manually configure NetExtender proxy settings: NetExtender provides three options for configuring proxy settings: The NetExtender log displays information on NetExtender session events. Reddit and its partners use cookies and similar technologies to provide you with a better experience. NetExtender Connection Scripts can support any valid batch file commands. The Corporate line is 500/500Mbit and the client side line is 200/200Mbit. If you really had a switch that only offered 1G of throughput, it would allow 1G though the device, as the aggregate of all the ports. I don't think that would affect him though. The NxConnect.bat file displays. This will download the latest version of NetExtender. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. 10:14 PM One user has been complaining about disconnects multiple times throughout the day. The fix for this is to install Sonicwall Mobile Connect on Windows Store, and use VPN settings in Windows. The system tray menu displays the default route and the associated subnet mask. Try to upgrade your win10 system to the latest version, and then check again. PPP Server IP Address In The SonicWALL SSL-VPN 1.0 Release, The First IP . If you're using a wireless NIC, /release /renew and reconnect. One more thing I noticed recently even when disconnected from Netextender, internet was slow until the application is totally closed. SonicWall's SSL VPN NetExtender allows you to provide easy and secure access to Windows and Linux users. We have a few users that use the VPN alot. 2.Locate and then click the following registry subkey: 3.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters 4.In the right pane, make sure that the DisableTaskOffload registry entry exists. This files most often belongs to product SonicWALL SSL-VPN NetExtender driver for Windows . NetExtender Connection Scripts can support any valid batch file commands. Many network devices share their performance across some or all of their ports. I was hoping to see this significantly higher - I have read reports of 8 or 9Mbps are achievable but sure about this. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. To view the NetExtender routes, go to the NetExtender menu and select Routes. Select Applications and System events and use the Action /Save Log File as menu to save the events in a log file. remember to use https:// in front of WAN. 4 To use NetExtender on your Linux system, your system must meet the following prerequisites: You can install NetExtender from the user interface or from the CLI. It has a 32 Gbps fabric and 38.7 Mpps. In general terms, throughput is the rate of production or the rate at which something can be processed. Something to note, the "work" required of a network devices increases as the frame/packet gets smaller. The folks over at r/networking can probably give a more complete answer - this is a general networking concept, not Sonicwall-specific. Here are some basic troubleshooting steps to follow. Please feel free to contact me if you have any questions. I changed the TCP Inactivity Timeout from 15 minutes to 120 minutes. Too add commands, scroll to the bottom of the file. You can configure NetExtender to notify users automatically when an updated version of NetExtender is available. The NetExtender Uninstall/Disappears from PCs Randomly, SSLVPN to another site to cloud site IPnot working, Press J to jump to the feed. It works like a charm! Get the logs from the NetExtender client and post them here. At the office, we have 30Mbps down / 6Mbps up (due for upgrade soon!). When connecting to the sonicwall VPN SSLVPN via netextender accessing network files is very slow. This file contains driver. Posted by networkn TZ350 Poor throughput We have a few TZ350's experiencing very low throughput. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. Organizational Challenges Faced MX - Site-to-site - works great if all devices are in the same organization. - Server Fault Log in Sign up Server Fault is a question and answer site for system and network administrators. If we are testing the throughput (iperf) between those without VPN, and we could reached nearly the 200Mbits but over VPN we got only around 10Mbit. To configure NetExtender to uninstall automatically when your session is disconnected: To view options in the NetExtender system tray, right click on the, To display the routes that NetExtender has installed on your system, click the, You can display connection information by mousing over the. Please remember to mark the reply as an answer if they help. There are security, configuration, and support concerns with split tunneling, make sure you are aware before implementing it. Also changed SSL VPN Server Settings Inactivity Timeout to 60 minutes and User Session Settings Timeout to 60 minutes. NetExtender is an SSL VPN client for Windows, Mac, or Linux users that is downloaded transparently and that allows you to run any application securely on you companys network. I may change the timeout settings to 30 minutes like you suggest. Is the user using Wireless or Ethernet when at this location? Last week, a month ago? To delete a profile, highlight it by clicking on it, and then clicking the, To customize the behavior of NetExtender, click the. Most likely their internet. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg . 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