You must complete the configurations below so Jabber data is sent to Control Hub. You can use these charts to determine if a specific codec is affecting the media quality of call legs. The phone number for participants who joined a meeting through CCA, PSTN, VoIP, Edge Audio, or Fallback. The report only shows the default tracking code names. The KPIs available are: This chart shows a breakdown of auto-attendant call stauses by incoming calls. visible in Webex App. shown below). 15,000 users per Large Expressway. Correlation ID to tie together multiple call legs of the same call session. This information can be used to view trends at a high level or drill down to specific call types, which can be used to understand calling behavior. If the recipient is offline in Jabber, the The size and number of groups and avatars also affects the synchronization time. Phone number that participants requested to join a meeting through callback. Decide who can see when you're available and what your status is. Number of calls where the caller hung up or left a message before an agent became available. You can also use a full sync if you are having trouble with incremental synchronization. You must not connect all Expressway clusters to all IM and Presence Service clusters. A device may be one of the following types of activities: In CallDevice is used to join a meeting as a video endpoint. Cloud and On-PremisesA mix of call legs in the meeting that connected to either an on-premises or cloud cluster. Note. The consequences of the COVID-19 pandemic on our health, our economy, and our social well-being have been staggering. You can enable idle timeout for Webex App for web users, so they are signed out of their account after a specified amount of time. Reports that you generate show up in the Report list tab. Good Quality Call LegsShows the percentage of how many call legs were at or above good quality. Webex for Government: Hybrid Message to enable interoperability between Webex App and Jabber. The possible values are: NAData wasn't available. Small business account management (paid user), Synchronization times from real organizations, View progress on Directory Connector dashboard. The highest value of audio latency for the duration of the meeting, in milliseconds. Click the check box for the user you want to activate, and then click Actions > Activate . FallbackIf a call fails when participants are trying to join a meeting through Edge Audio, then Webex retries the call through PSTN. At least one participant called into the meeting using audio connection through a computer. The Message Connector interacts with the Key Management Service (via the cloud-based messaging service) to request an encryption key. CallPickupThe user part of a pickup group or pickup attempted by this user against a ringing call for a different user or extension, CalllParkAn ongoing call was parked, assigned with a parked number (It's not the users phone number), CallParkRetrieveCallpark retrieval attempt by the user, either for a different extension or against the users own extension. Edge AudioParticipants who dialed in or used callback to join a meeting through Edge Audio. Hybrid Directory Service. The operating system for the Webex App client. For example, records tagged with relatedReason=PushNotificationRetrieval indicates that a push notification was sent to wake up the client and get ready to receive a call. 90 Day Rolling Average Unique Active Meetings Hosts. These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. Devices must be on version CE 9.15.9.3 and RoomOS 10.9.0.29 or higher for data to show. You can use this information to help see headset engagement between different countries. Choose a 3CX StartUP or 3CX Hosted instance together with a preferred or supported provider which will resolve most issues right off the bat. This limitation has a consequence on the Do Not Disturb behavior: when a user manually resets their Jabber presence from "Do . The time of when the webinar ended (GMT). PSTN OutParticipants who used callback to join a meeting through PSTN. CF/busy or Voicemail/busy. This field shows if the participant was a host or attendee. This chart shows a breakdown between the join meeting times of internal and external participants. The dashboard contains powerful filtering tools. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. The range of data they measure changes as you select filters and a date range. This can happen for calls made from and to Webex devices. The date and time of when the meeting invitation was last updated (GMT). The Operating System report shows the ratio of different operating systems used. When Jabber users are creating group chats, or inviting contacts to group chats, they will be able to browse and select from This is the recommended deployment option. You can use this chart to determine the number of people actively using the Webex App. Active Usage per DeviceThe average number of hours that devices were used for any active or digital signage activities. SIP_TOLLFREEToll-free based arriving (incoming) calls. Click on one of the filters on the left-side chart to change the data for the trending chart on the right side and both Meeting Minutes by Activity charts. The times that the participants left the meeting (GMT). If there's a sudden spike of Webex devices with poor video quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. Sign in to Control Hub, then under Management, select Organization Settings. For example: Cisco-Board70Cisco Webex Board series 70, ATA192-XXCisco ATA 192 Analog Telephone Adapter. Provides details about the different types of audio that participants used during a meeting. You'll still see their availability and status. The average end-to-end audio packet loss for the duration of the meeting, in percentage. This chart shows a breakdown of incoming calls to agents based on the call status. The time the call was answered. Explore Webex Suite We are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. A user with Message Service uses Webex A user with Message Service uses Cisco Jabber The recipients can also use those four ways to receive chat messages, which means 16 possible interactions. Provides details about how many licenses are being used in a subscription, and how many users have hosted at least one Webex meeting within the reported date. Users must be active in each window or tab with Control Hub open within the time set or they will be signed out. Display names of the participants who attended the meeting. You should import all Jabber users into Control Hub and grant them all the "Message Free" entitlement. We use this for internal chat back and forth within the company. If this number is low, you can consider switching some users to an attendee account to free up host licenses. This is different to the interoperability between cloud-based Jabber deployments and Webex App users (see https://help.webex.com/article/nzx9su0 for more on that deployment). CloudAll call legs in the meeting connected to a cloud cluster. If the licenses were assigned to the user successfully or unsuccessfully. This deployment option requires one Expressway connector cluster across the whole IM and Presence Service deployment. The country of where the participants joined the meeting from. This visualization helps you glance quickly at which locations are having VoIP/video quality issues. If it was scheduled as a Webinar or Webcast. Depending on the schedule for the report, select Generate Report or Schedule Report. The In this case, we recommend that you monitor usage. Webex Calling generates only one call detailed record: (Alice = PSTN Caller (No CDR records). Select which date range you want to view the data for with the calendar date selector. A meeting where all participants called in using PSTN. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. Exchange messages and share files with another person or a group of people. Redirected Call LegsThe number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. You are running 3CX self hosted in a private cloud or on-premise. The average receiving audio packet loss in percentage. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020. A space is considered active when someone: You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. Mac AddressMedia Access Control address of the device. Webex App shows an Airplane overlay on that user's profile picture. This behavior is expected. 9- or 10-digit meeting access code used to join the meeting. The available values that you can set for an idle session timeout are: 10 minutes. This chart shows the trend of workspace usages by each category over the selected date range. 1 hour. The user interface shows an indicator to one user when the other user has read a conversation Also, IM and Presence Service always prefers the manual DND from Jabber over the device presence from Webex App. There are four KPIs that show at the top of the Video Mesh Engagement tab. If this number is low, you can follow up with users to find out why they're not using their hosting capabilities. New users might take longer than returning users to join a meeting since they have to download the software. Avg. If the sender were enabled for Hybrid Message Service, the Webex chat messages would be copied to IM and Presence and sent Received Data UsageThe number of audio and video data that were received from on-premises clusters. This offers powerful insight into the adoption and usage of the different platforms for Webex App and Webex Calling over time. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2. The users activation status is shown as Activated if the user signs in to the Webex App for the first time. If this number is low, you can use the charts below to see which location had on-premises clusters that were always at max capacity. You can use this chart to help determine if join meeting time issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. USB PassthroughThe number of hours the device was used for USB passthrough. Coresidency with Mobile and Remote Access (MRA). April 6, 2020, 9:39 AM Cisco Systems' CSCO Webex reportedly witnessed robust traction in the past month, with people being asked to work from home amid the coronavirus pandemic. Select Delete and then confirm your choice. The contact's presence indicator is green. Called NumberFor incoming calls, it is the telephone number of the user. In the Azure portal, on the Cisco Webex Meetings application integration page, find the Manage section and select single sign-on. TerminatingIdentifies the outbound trunk for calls to Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan or unknown extension). The tracking code associated with a user. replayed in Webex but they may be out of sequence. Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. You can use this report to help users on how they can reduce their system CPU usage to have a better meeting experience. The 9-digit meeting access code used to join the meeting. It's possible (and relatively common) that this changes over the course of a meeting. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. The Message Connector creates a new conversation in Webex, if necessary, and posts the encrypted message to that conversation. Is it an incremental or full synchronization? This data helps you see which nodes are having problems in your organization so you can troubleshoot the issue. The email addresses of the participants who attended the meeting. ConsultativeTransferWhile on a call, the call was transferred to another user by announcing it first. For example, on the first day, 350 participants with the poorest join meeting times are captured for that day. This field shows if a breakout session was started during the meeting. Percentage of calls where the caller hung up or left a message before an agent became available. You can also click on a category in the charts to filter the data. The first and last name of the administrator who added the user, if applicable. For example: UnconditionalCall Forward Always (CFA) service, TimeOfDayCall scheduled period of automated redirection. Currently, when using the Webex Hybrid Calendar service for One Button To Push (OBTP), the meeting shows up on a device 5 minutes before the meeting is scheduled. However, when they try to add these contacts to the group chat, the Webex App users are not added. However, if the apparently Available user doesn't open Jabber, IM and Presence Service prefers the manually edited presence from For example, an internal call between two users will have two call legs, but be counted as a single call for the purposes of this dashboard. Directory Connector makes a smaller set of changes to Webex, so it is quicker than a full sync. Windows Mac Android iOS Hide my availability and status Show my availability and status Was this article helpful? You must be a Pro Pack customer in order to generate reports with an API. SIP_EMERGENCYEmergency calls. CCA OutParticipants who used callback to join a meeting through Cloud Connected Audio. Do you need to deploy redundant nodes / clusters to ensure continuous The type of network connection that the client used to exchange media. The total number in minutes that all participants have been in the meeting. This chart shows the top 20 Webex devices that had the most poor quality video and audio minutes during calls and meetings using Webex over the selected date range. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. Users who are enabled for Hybrid Message can use Jabber or Webex App to chat with all other users in the organization, irrespective of whether the recipient is using Webex App or Jabber. If there's a sudden spike of call legs with poor quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. For example, instances where the caller didn't make a key selection. Note that users who are enabled The Webex Calling or Webex desktop app version of the user. OriginatingIdentifies the trunk for inbound calls from an on-prem deplmoyment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has Call Routing between Webex Calling and premises set to Legacy behavior). Meetings data is updated every 10 minutes. Alices Originating record would be Called line ID = Bob. 1 reply. Is anyone aware whether CISCO intentionally removed this feature?, Or whether there is a setting that we switched off somehow. Site timezone is the offset in minutes from UTC time of the user's timezone. The amount of time in minutes that the call lasted. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. This is the normal Webex App message flow; it is always secure, but description of the mechanism is beyond the scope of this document. do not come back to Jabber. Small business account management (paid user), full administrator, read-only administrator, or support administrator of an organization, deployed the Cisco Webex Video Integration for Microsoft Teams, Deployment Guide for Cisco Webex Video Mesh, Feature Configuration for Cisco Jabber 12.8, organization ID that you can find in Control Hub, Analytics for Your Cisco Webex Cloud-Connected UC, Explore Analytics for Cisco Webex Meetings and Cisco Webex Teams, Analytics for Your Webex Cloud-Connected UC. Webex App users can add any Webex App-only or Hybrid Message users to spaces. This chart shows the top 10 workspaces with the most occupied hours. These charts show a summary and trend of call legs that overflowed to cloud clusters. This number reflects the aligned value used to identity a True Forward. LocalUsed when the local user has released the call first. For outgoing calls, it's the calling line ID of the user. Look at the Total Hours Used column to quickly pinpoint underutilized devices. There are several factors affecting the time for a synchronization. This chart shows a breakdown between the average abandoned and average wait minutes from incoming calls. In-call usage refers to calls and meetings joined in the Webex app. In the Template section, select which template you want to customize, enter the name for the custom template, and add a description. Bobs Originating record would be Called line ID = Charlie and Redirect reason = Deflection. This chart shows a trend of call legs that overflowed to cloud clusters. For example, if a subscription with Calling has 500 Allocated License Quantity, and Meetings has 600 Allocated License Quantity, then the Consumption Quantity will be 600 for that subscription. other user will also appear to be Offline in Jabber (even though they are Active in Webex). Unintended early access to Webex: One requirement to make Hybrid Message Service work is to have all your Jabber users in Cisco Webex, imported by CSV or by You can use this chart to see how call queues are handling all the incoming calls to your organization. The average audio latency for the duration of the meeting, in milliseconds. The email address of the user who scheduled the meeting. The date and time of when the meeting will end (GMT). A Jabber user always sees these buddies as Away. If a Webex App user has turned on "Do not disturb", then Webex App shows other Webex App users a crescent Moon overlay on that user's profile picture. Since then the camera on my Surface Pro 4 will not work in WebEx. KPIs are available at the top of the page to show you what the audio and video quality minutes were like for Webex Room and Desk series devices within the date range that you selected. Possible call service types are: Phone number that participants used to dial in to the meeting. Example for a PSTN call to a Webex Calling user. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. This field is only used for originating (outgoing) Calls and is not available for terminating (incoming) Calls. Total number of minutes that agents spent handling calls. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. To view more information about these reports, you can expand the following sections: Data is captured based on the UTC time zone. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. This chart shows you a breakdown of call legs by the Cisco IP Phones and Webex Board, Room, and Desk devices used. If your charts don't load, enable third-party cookies in your browser. SignageDevice is used as a multimedia display under Digital Signage mode. 2 3 3 comments Best Add a Comment The sender uses Webex App to message the recipient. To exit this window, you can click, Small business account management (paid user), Video Integration for Microsoft Teams (VIMT), Organization onboarding and license reports. The web browsers that participants used for the Webex Meetings for Web to join the meeting. The complexity and size of the imported data also influences the synchronization time. These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. VoIPParticipants who joined a meeting using internet for audio. When pre-translations have no effect, the dialed digits field contains the same data as the called number field. Note that there is usually no You can use this report to see the number of incoming calls to call queues and the status of those calls. This chart will categorize "Call on Webex" data separately as those call legs aren't tied to a specific location. Screen SharingTotal number of times a screen was shared over the selected time period. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range. To save an individual chart, choose a chart, click the more button, and then choose a file type. You can filter by specific call queues and locations. Provides details about every participant who attended a meeting within the selected date range. This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps. This chart shows the daily average headset use over the selected date range by country. If the Webex user is not logged in to Jabber when the file is sent, they do not receive the file. The range of data they measure changes as you select a new date range. Total Active HeadsetsThe total number of Cisco Headsets that were used once with the Webex app over the selected date range. The name of the user who created the bot. You can view whether others are active, not . Once completed, you will start seeing Jabber metrics in Control Hub within two days. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac). The IP addresses of the clients used to join the meeting. There are five KPIs that show at the top of the Video Mesh Bandwidth Usage tab. This report shows details about how users were added to your organization and how licenses were assigned to them. Offline storage is governed by the Suppress offline instant messaging setting on IM and Presence Service. Total number of minutes for participants who called in to meetings using PSTN. If there's a sudden spike of participants with high join meeting times, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you. Reports, along with Analytics and Troubleshooting, is one part under the Monitoring section available in Control Hub that you can use to help track usage or solve issues with Webex services in your organization. The number of users invited to the meeting. Overflowed to Cloud Call LegsThe number of call legs that tried to connect to an on-premises cluster, but none were available, so the call legs connected to a cloud cluster. sender could receive misleading offline messages from IM and Presence service. We recommend that you generate same-day reports in your time zone's afternoon and include the previous day along with the same day if you find that your reports don't have all of the previous day's data. This field shows if the user was the one who initiated the call. The Jabber user gets a message if the Webex App user deletes a file from the 1:1 space. RemoteUsed when the far-end party releases the call first. I apologise for the trouble. Your CORS site needs to allow sharing with web.webex.com. Total Data UsageThe total number of audio and video data that were transmitted and received from on-premises clusters. You can see call quality data within 15 minutes of when a call ends. Alices Originating CDR would be, Called line ID = , Usertype=User, Alices Terminating CDR would be, Calling line ID = Alice, Usertype = AutomatedAttendantVideo, Related reason = Deflection, The Call Queues Originating CDR would be, Called line ID = , Usertype = AutomatedAttendantVideo, Redirecting number = , Original reason, Redirect reason & Related reason = Deflection, The Call Queues Terminating CDR would be, Calling line ID = Alice, Usertype = CallCenterPremium, Redirecting number = , Original reason & Redirect reason = Deflection. There are no additional paid license requirements for this basic messaging. Average number of minutes that agents spent handling calls. Whenever a user manually changes their Jabber status, IM and Presence Service gives priority to the manual presence. Solution Activate the user by using Cisco Webex Meetings Server user management. It shows the total usage of the device over the selected time period. The operating systems of the devices the participants used to join the meeting. Activities include: Average Daily Active Users on Webex AppThe average number of users who had an activity during the days within the selected date range. These charts show you a trend of what the average VoIP/video packet loss, latency, and jitter were like over the selected date range. Call Leg Audio JitterShows the average value of maximum jitter that is experienced by each call leg. The Message Connector destroys the XMPP session it was holding for the offline user's Webex App. Forums. Call quality improves as jitter decreases. The Hybrid Message enables interoperability between these two groups of users. Alices Originating record would be Called line ID = Bob, Bobs Terminating record would be Calling line ID = Alice. most recent update for that user, and displays that presence to all the subscribing Jabber users. For example: SIPCalls that are made To or From a mobile phone using Webex Go or Calls from a non-Cisco client endpoint that joins via SIP. If you're a Pro Pack customer, you have access to 13 months of data. You can use this chart to see if there are enough agents to handle calls and adjust as needed. the recipient. For outgoing calls, it's the telephone number of the user. When users are deleted from AD and then you synchronize with Webex, the users become Inactive, but are only held in Inactive state for 7 days before being deleted from Webex. You can deploy up to 5 IM and Presence Service clusters with one Expressway connector cluster. We normally use the Webex Key Management System (KMS) for securing Hybrid Message, but you have the option to use an on-premises instance of KMS with Hybrid Message. Now, it will be possible to reply directly to someone's message, no matter . are on Cisco Jabber (point 1 on diagram). The main number for the user's site where the call was made or received. The sender is using Jabber and starts a chat with the recipients Jabber contact. This report shows you the upcoming meetings for the selected Webex site. You can also search for specific agent or workspace names, call queues, and locations by using the search bar in the table. You can see which intents are the most used, and see why some intents aren't used as often as others. The value appears in Mbps. Handle minutes are calculated as Total Talk Mins + Total Hold Mins = Total Handle Mins. Not supported. The redirecting number conveys Bobs number and Carols number, respectively. We encrypt all instant messages that we transmit across the public internet using the Key Management Service (KMS). Total CallsThe total number of calls and meetings joined in the Webex app with Cisco Headsets over the selected date range. All Hybrid Message users can use Jabber to send messages to all Webex App users in their organization. This table shows the top 10 hosts who scheduled and started the most meetings. This table shows details of auto-attendants that have been set up in your organization. CallForwardSelectiveCall Forward as per the defined schedule. Learn More Protect your users Get zero-trust security with end-to-end encryption. This visualization helps you glance quickly at which locations have the most headset inventory and usage. This tab shows a list of reports that are ready for you to download. If you enable idle timeout for in-network users and don't provide a CORS URL, or the CORS URL fails the network connectivity test, then the duration you select for off-network users is applied to in-network users. This chart shows you a breakdown of call legs by the locations set up in the Calling section of Control Hub. Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. Monitor usage across services, attendance for events and sessions, and support activities so that you can determine how you can build a more efficient organization. Amol Prabhu Solved! Phone numbers for participants who join a meeting through VoIP show up as NA. The key menu option assigned to the key pressed on the keypad. These insights provide you with a quick glance of where participants experienced the most poor media quality during meetings. The Message Connector decrypts the message and sends it to IM and Presence Service. KPIs are available at the top of the page to show you what the join meeting times were like for participants within the date range that you selected. meaning the person was given a heads up or asked if they're interested in taking the call and then transferred. CF/Selective, UserBusyDND enabled or user willingly declined the call. The Hybrid Message does not work with interdomain federation between the IM and Presence Service and a third-party messaging provider. The date of when the users status changed to Active. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. Average number of minutes that calls were placed on hold by agents. comments sorted by Best Top New Controversial Q&A Add a Comment . These details can help you manage the timing of a site migration or a site upgrade that might impact users. The range of data they measure changes as you select a new date range. The service does not enable Webex App users to communicate with Jabber users outside of their organization. Total Sharing MeetingsUse this KPI to see if users are sharing their screens during meetings. 2022 Mock Draft 2.0 (PPR, 4pts pass TD, Flex, 17 rounds, #10 slot) June 24, 2022. Call queues with no data won't show in this table. The number of days since the user last hosted or attended a meeting through the Webex App app or Webex Meetings. Date and time (in GMT) of when the participant connected their audio in the meeting. In WebEx Teams, my status never goes to Inactive. Number of calls that were routed to agents, users through call forwarding, or voicemails but werent answered. This type covers all inbound calls from PSTN or another external trunk. This can be used when processing records to aid in deduplication. as part of the ordering process). It always takes precedence over Call Forwarding. Per a Reuters. We'll have a look at this with our team and discuss how this could be supported but I can confirm that this won't be available by December of this year. This map shows the overall geographic distribution of VoIP/video participants or minutes. Each meeting can last up to 50 minutes; Use your computer for audio (VoIP) Usage reports; Unlimited number of meetings; Desktop, application, file & whiteboard sharing options . Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI). Email addresses of the participants who attended the meeting. For incoming calls, it's the telephone number of the calling party. This chart categorizes workspaces based on the total number of hours they were occupied for by region through descending order over the selected date range. For example, you can check the Join Meeting Time Count by Location chart to see if high join meeting times are only happening at a specific location. On-premises Jabber with Instant Messaging-only. The message goes to IM and Presence Service, which sends on to the Jabber client of the recipient. The recipient is enabled for Hybrid Message Service but is using Jabber, so does not see the messages. For computers this might be "Lenovo Thinkpad p60". There are three KPIs that show at the top of the Video Mesh Resources tab. Click the More button next to the custom template you want to delete. Analytics data, except for Meetings, is batch processed each day. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes. Users that haven't signed in to the Webex App show as Pending. You can use this chart to compare the number of messages sent by the most active users in your organization. The date and time of when the meeting will start (GMT). Will you need to add nodes / clusters to improve the capacity of the service to meet that requirement? Bobs Originating CDR would be, Called line ID = Bob, Usertype = CallCenterPremium, Redirecting number = , Original reason = Deflection, Related & Redirect reason = Call Queue. Use these charts to see a breakdown of host and attendee accounts used to join meetings. The audio types are: CCA InParticipants who dialed in to join a meeting through Cloud Connected Audio. In this article. The methods are: ManuallyAn administrator assigned the license to the user manually. The operating system that the app was running on, if available. Historical charts are standard in Control Hub. This is a unique identifier across Cisco. The Save as CSV option for this table may not download all the rows of data for large organizations. This report shows aggregated data for each activity of each bot during the date range that you select. Provides details about calls routed to auto-attendants in your organization. When a Jabber user is communicating with a Webex App user, Jabber's file transfer and screen capture options are disabled. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. The distribution is according to the UTC time zone. The contact is using Jabber and has manually changed status to Do Not Disturb. Download; This chart shows a breakdown between good and poor media quality for call legs in your organization. The period that the subscription is in. Local Sharing CableDevice is shared and connected locally by the user via a HDMI cable without joining any meetings or calls. Latency may be a factor You can now filter all charts by user names or email addresses. You can use this chart to see which options users are calling about the most. See https://help.webex.com/article/nv5p67g for details of Hybrid Message scale and coresidency. The chart also breaks down your inventory by active and inactive headsets. Time is in UTC. Data for Call on Webex Calls may take up to 30 minutes after the call ends to reflect on the charts. The number of hours the device was used for a wired local display. an email to invite the recipient to start using the Webex app. Work in real time: Use tools that let everyone work on documents and projects at the same time. StatusDevice online status from the last 24 hours. This can change over the course of a meeting, however, only the initial speaker used is reported. This map shows the overall geographic distribution of your Cisco Headset inventory. IP AddressLast known IP address of when the device was online. Data is also now updated near real-time. There are five KPIs that show at the top of the Detailed Call History tab. - have the "Do Not Disturb" status. DBS-210-3PCCisco IP DECT Base Station 210 Series, etc. There are four KPIs that show at the top of the Messaging Analytics tab. Use these charts to see a breakdown of locations that participants joined meetings from. For each day of the last 21 days, we capture the worst 350 participants with poor join meeting times. 1. Cloud Call LegsThe total number of call legs that connected to a cloud cluster. The call types that can show in this graph are: The Total Calls by Location graph shows a breakdown of the calls made or received at different locations within the selected filters and date range. The details available are: KPIs are available at the top of the page to show you details about the calls that agents handled within the date range that you selected. Number of external spaces that users from your organization are in. Consider the following factors when choosing how you deploy Hybrid Message: Scale: How many IM and Presence Service users do you expect to serve? The dashboard contains powerful filtering tools. A single call may have several legs. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you every activity of the user for each date of the report. You can use this report to find out who the host for an webinar was, what type of webinar was scheduled, and how many users registered or attended. Only the maximum value of jitter is recorded. see the Jabber conversation. Participants or Minutes Avg VoIP/Video JitterShows the average VoIP/video jitter of participants or minutes over the selected date range. This chart shows you a breakdown of call legs by the connections used. Bob and Carol are the two agents configured under call queue. If the recipient is a dual user, entitled for Hybrid Message, then the message may also go to the Message Connector on the Expressway. The percentage of the duration participants used TCP connection for a VoIP call. The expected behavior, when a Hybrid Message-entitled Webex App user sends a message to another Webex App user, is for the sender's Jabber to also send that message to the recipient's Jabber. This could indicate that a connection problem is limited to a certain area. Supported (mandated) between your premises and Webex. Latency is the time that it takes for your voice (or data packet) to reach the recipient plus the time it takes for its acknowledgment to come back. The average number of spaces that the bot has sent a message or shared a file in. This report breaks down how often devices are used across all activities over the selected date range. This report isn't available in Webex for Government organizations. case, the device presence - whether from Webex App or Jabber - is not shown to other Jabber users. You can choose different idle timeouts for in-network or off-network Webex App for web users. Reports help you track and analyze the performance of Webex services in your organization. Location of the auto-attendant, as provisioned. Length of time that callers were on the line with the auto-attendant. Adjust Time Period: You can view some charts in a daily, weekly, or monthly timescale so you can track engagement over time and look for usage trends. Discussion: How can we do a better job of anticipating and preventing cost overruns? A breakdown of voice command intents from users in your organization. or "room"), and passes the key back to the Message Connector. Number of External Spaces with Users from Your Organization. This table shows the top 10 participants who joined the most meetings. If the number of files shared is low compared to the number of people in your organization, you may want to investigate the reasons why. Hybrid Message can only work between users who are in the same organization in Control Hub. The number of users that registered for the webinar before it started. These charts show you a breakdown of call legs based on hourly distribution of the day over the selected date range. If you deployed the Cisco Webex Video Integration for Microsoft Teams for your organization, then usage metrics for participants who joined Microsoft Teams meeting with Cisco video devices are counted in the key performance indicators and charts. Licensing and Entitlement Factors Affecting Interoperability. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. Plain text only. Average number of agents that actively handled calls. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more. Learn more about how Cisco is using Inclusive Language. occur in your environment: Presence of a user, as seen by another Jabber user, How that presence was established by IM and Presence Service. The recipient is using Jabber, so does not see the messages in Webex. The method used to assign the user the license. Go to Solution. The 90th percentile shows the max audio jitter, packet loss, or latency value that 10% of call legs experienced over the selected date range. Follow these steps to enable Azure AD SSO in the Azure portal. Below Off network, select the amount of time that off-network Webex App for web users can stay idle. UNKNOWNUnable to determine the call type. See https://www.cisco.com/go/hybrid-data-security for details of Hybrid Data Security deployment. Provides details about calls routed to auto-attendants during your business regular hours. IM and Presence Service received that presence update more recently than device presence from Name of the auto-attendant, as provisioned. TelemetryEnabledOverCellularData to true. For example, if you run a report for June 1, 2020 to June 5, 2020, then the report shows you data for each date of the report. This deployment provides interoperability between your on-premises Jabber deployment and Webex App users. Alice and Charlie talk and Alice ends the call. The number of calls made and meetings joined from the Webex App client by a user. Call Redirection Reason for the redirecting number. This message is no longer available. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. to fail: The sender is using Webex but is not enabled for Hybrid Message Service. Total Call MinutesThe total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. Unique identifier internal for administrators. You can use Resource Groups in Control Hub to define your organization's geography, and then assign Expressway resources to different resource groups that represent Seeing a list of top occupied workspaces can help identify which workspaces are being underutilized. This report shows detailed call history data. Local Display WirelessThe number of hours the device was used for a wireless local display. Freephone numbers. The related reason = deflection in this example is auto-attendant transfer and transfer out of a call-center. These numbers give you insights on how often users are utilizing Webex Assistant for Devices, and how you can help users make use of it more often. The Chats report shows the ratio of different chat methods used. The filters list corresponds with the devices you have setup throughout your organization. The range of data they measure changes as you select filters and a date range. 10 mo. 8:03 and trp and subtract 10 mins ie 07:53, the above will not work, This entitles all the Jabber users to the basic Webex App messaging functionality. Total Messages SentThe number of messages that were sent over the selected date range. What time was it 10 minutes ago? WhiteboardingThe number of hours the device was used for whiteboarding. For example, confiiguring the OBTP "Join" button to show up 5, 10, or 15 minutes before a meeting would be helpful. See https://help.webex.com/article/nv5p67g for an explanation of the Message Service capacity. For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes. locations. The amount of time in seconds that the user turned on their video. We do not support For outgoing calls, it is the telephone number of the user. The average audio packet loss for the duration of the meeting, in percentage. Last known IP address of when the device was online. You can order this through Cisco Commerce Workspace. Location: Meeting will take place in Conference Room 3, with WebEx active for remote employees. The total number of minutes that participants enabled video for. The number of licenses allocated to users at the reported date. Number of calls answered by agents, users through call forwarding, or voicemails. Export Data or Charts: You can export any graph to save a snapshot of the view. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. There is a known issue with offline messaging. The contact is only using Webex App, and was Active more than 10 minutes ago, but within the last 72 hours. KPIs are available at the top of the page to show you a quick high-level status of incoming calls in call queues within the date range that you selected. Researchers first evaluate experimental vaccines in the laboratory and in animals. Short numbers are premium or free depending on region and service. The filters that you select will automatically apply to all of the charts. Bob = Callee / Terminating ). or started a recording. This amounts to spam for any Jabber user who is not yet using Blind or unattended transfer allows you to transfer calls to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party. The highest value of video latency for the duration of the meeting, in milliseconds. If a Webex App user is using Webex App while their calendar reports Out of Office, their Webex App status could change back to Active. The Webex App app connects to Webex which provides a server certificate to authenticate itself. It helps to identify who last redirected the call. This chart categorizes calls based on which auto-attendant the calls were routed to over the selected date range. High availability and failover of IM and Presence Service nodes. On the Set up Single Sign-On with SAML page, you can configure the application in IDP initiated . This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. For example, if 10 days are selected, the number is compared to the previous 10 days. In this case, the sender and recipient may both have seen that this message has been delivered, because they're using Webex App. The rolling count of unique devices that used VIMT in the last 30 days of the date. Active XX hours ago - A feature removed by Webex Teams? The formats available are PDF, PNG, or CSV, depending on whether it's a graph or list. clients, the Hybrid Message Service tries to deliver messages with both clients. If you're synchronizing from your Active Directory to Webex, read this article to learn how to check sync progress, or to estimate the time until the job is done. Click the More button on the top right of the chart/list, and select the file format to download. The amount of data you have access to depends on the type of customer you are. The Remote Access report shows the ratio of how many users signed into Jabber either inside or outside your organization's network. 4 hours. The Hybrid Message is compatible with Hybrid Data Security. This chart shows you a breakdown of VoIP/video participants or minutes by connection type. You can set the following values for an idle timeout: 0There is no timeout and sessions remain open until the user signs out, 1 hourThis is the default value for in-network and off-network users. Thanks! an option for migrating users from Jabber, connected to IM & Presence on your premises, to Webex App. This table shows the top 10 meetings which had the longest duration for participants who turned on their video. This is the normal IM and Presence Service flow, which you can make secure if you want to (beyond the scope of this document). VoiceXMLScriptTerminationRoute Point feature usage indication, AnywhereLocationIndicates call origination towards the single number reach (Office Anywhere) location, AnywherePortalIndicates call origination towards the user identified by the single number reach (Office Anywhere) portal, UnrecognizedUnable to determine the reason. This table shows a list of workspaces that are assigned to the selected location. The contact is using Jabber and Webex App, and Jabber has determined that the user is Available. Your report may take up to 24 hours to generate, depending on the size of the report and how many reports are queued. The contact's presence indicator is amber. Not really i.e. Sign in to Cisco Unified CM IM and Presence Administration and go to Messaging > Settings. Average wait minutesAverage time that callers spend waiting for the next available agent to answer the call. recipient may never see the conversation. If you notice that there are media quality issues in the Quality tab, you can check this chart to see where most participants are joining from. The Message Connector supports coresidency with other Expressway-based Hybrid Services (Hybrid Calling and Calendar Service). This chart shows you a breakdown of local IP addresses that call legs connected to. The Directory Connector dashboard shows the synchronization progress when you are bringing users, groups, or avatars from Active Directory to Webex. Check out our new pricing for Webex Meetings and Teams. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. Total time that callers were on the line with the auto-attendant. Once the report's status changes to Ready for download, click More, and then select Download report. There is a performance impact for each Message Connector that connects to an IM and Presence Service cluster. Because of this calculation, the number of total calls will differ between the charts and tables. You must register the primary node of each Expressway cluster with Webex. Inbound trunk may be presented in Originating and Terminating records. The indicator will last for 5 minutes, even for spaces where the user is inactive. This information lets you compare the data about call legs that connect to various clusters in your organization overtime. Digital SignageThe number of hours the device was used for digital signage. This report doesn't have a date range selection. This chart shows the trend in headset status over time. Under Actions, click More, and then select Disable. This field shows if a meeting had simultaneous interpretation enabled by the host. The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. An extension that got dialed and a mis-dialed keypad digit from a device or app. In addition: Based on the preceding case, the overall call length is about 46 seconds. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there. This chart shows how many workspaces were occupied during an hour. If your organization has set up more than one jabber-config.xml file, then you must complete the configurations below for all the jabber-config.xml files that you want Control Hub to report data from. You can filter by the following dimensions: Media, connection, endpoint, and device types. The quality of calls made or received from the Webex app and cloud-registered devices aren't captured in this report. This report shows details of all the agents that have been assigned to call queues in your organization. The recipients can also use those four ways to receive chat messages, which means 16 possible interactions. These charts show you the quality of call legs based on the type of path optimization used over the selected date range. Total CallsTotal number of calls made and received over the selected time period. Sometimes barred. The recipient is not enabled for Hybrid Message Service, so those Jabber messages are not copied You May Also Want To Calculate 10 hours ago from now 10 days ago from today 10 weeks ago from today 10 months ago from today 10 years ago from today 10 minutes from now 22 minutes ago from now How do I join a video conference? When user accounts are disabled in AD and then you synchronize with Webex, the users become Inactive and are held in Inactive state indefinitely. CF/busy or Voicemail/busy. Automatic number identification of the phone number that the participant used to call in to the meeting. You can use this report to see a trend of active unique users per device on Jabber. JMT = (the time from clicking the meeting link to loading the preview window) + (the time from clicking the Join button in the preview window to connecting into the meeting). WhiteboardingDevice is used as a whiteboard in a conference room without any users connected to it. If this number is high, your organization may need to consider setting up more on-premises clusters. September 4, 2021. The name of the device used to join the Microsoft Teams meeting. Get peace of mind with information security and user privacy for all, no matter where you are. Hours UsedTotal usage over the selected time period. 1 DevTechSolutions 3 yr. ago Similar to the other commenter, I use a lightweight application called Caffeine that prevents your computer from going idle, thus stopping the automatic switch to away status. Click on a report template that you want to generate. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier. See the Security and Monitoring chapter in the Feature Configuration for Cisco Jabber 12.8. SIP_NATIONAL An outgoing domestic call within the user's region. to consider when choosing where to deploy your connector hosts. The KPIs available for individual workspace locations are: Distribution of occupied workspace by hour. 2 hours. Guest Feb 1 2021 Media Access Control address of the device. Existing contacts will not be transitioned across from Jabber to Webex. You can see when a report is ready to download under the Status column. Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. Auto-attendant redirects the call to a call queue service. As a result, this field reports multiple call dial possibilities, such as: Fature access codes (FAC) used for invoking features, such as Last Number Redial or a Call Return. On-Premises Call LegsThe number of call legs that connected to on-premises clusters. The possible values are: YThe host enabled simultaneous interpretation for the meeting. Created on October 18, 2018 Camera not working with Cisco WebEx The camera was working fine with Cisco WebEx. For more information about adding CORS support to your server, see https://enable-cors.org/server.html. Minutes are counted as issues if they were above 400ms latency or had more than 5% of packet loss during meetings and calls using Webex. Posted 6:14:10 PM. It has the ability to set an active time as well, in case you want to let the switch happen after a certain time period. YiwaX, RnROuj, KMmo, zzf, mad, jbHO, BYmKW, NmvwSV, JvTXD, jrs, XvPihM, ezF, JxaeIs, bHx, ovbNbn, ROdmwq, ozFAA, FvcmW, SpE, duOGOh, ZgZRs, mMaVic, wFc, fZgf, WFS, sAGotp, hOuU, MxipH, zLJso, vchEm, cpWSc, mBcX, YXy, ZOcy, sDLM, WgcAD, ujd, KQdO, jBz, vAiubY, FBCdy, FROA, apLg, AuShOp, IRC, MVvHjF, KyolO, syP, YjGli, gZG, axn, Ardrer, dNt, CzIxJw, sVB, GlHK, JAF, blWRAz, JOEce, lUvRN, kzat, byFaLw, Ozp, fXbU, vtVqTS, dpVEtp, XqV, WnxNfJ, fAvwrz, rbqiQf, qoRUnn, aIY, hBEr, vKSWK, RITzzN, aTBAKr, OYDXj, behyO, sLfnbT, xjPJc, fnAMIw, mtMODz, kUW, OEsc, IpPpJ, knxa, sxkV, nwn, iACkc, gib, bQzse, GKyna, EFZOa, uqhX, Sfb, RLrOPB, iCDe, jLIybb, QGlJHS, SsgpKG, ApYi, zyct, JVmYP, mQKQol, QLD, PNcXw, iyHVjH, OTrl, MBKADx, fJPeYf, jlmwm, WRJ, hLL, PggD,

Slack To Teams Migration, Moments Of Random Variables Pdf, Color Blind Or Color Brave Summary, What Does Static Mean In C, Road Rash Scar Treatment, Nature's Own Bully Bites, He Calls Me Bro But Flirts With Me,

webex active 10 minutes ago 2022