App, unifying experiences for all employees. We've updated this article with information about how you can customize your dial plan to suit your business needs. Webex Go: Improved mid call experience with Webex App. codec, endpoint type, and IP phone model. For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. the Calling Admin portal to set up and configure application services for each user. We've added support for call pickup through CSV from Control Hub, available to partners and customers. see Webex Calling call pickup CSV file format reference. Learn more Cisco brings the integration with Google workspace to provide a 'single inbox' view for work emails and voicemails for end users using the Gmail client. of Local Gateway, Premises-based PSTN, and Trunks. Calling, Configure Call Park intercept for a location in Thailand The new dashboard provides organization-level insights and trending Key For more information, see Manage Call Queues in Cisco Webex Control Hub. collaboration experience. Enhanced line key management for Cisco MPP. Antigua and Barbuda detailed views of this data by location, IP address, media type, connection type, You may choose this option if you have multiple locations and you don't Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. With Webex Calling features, connecting with people is easier than ever. The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, For more information, see Migrate Your Phone to Webex Calling. For more information, see Set up automatic license assignment templates for The new dashboard is available in the Control Hub under Webex Calling. Provisioning API EnhancementsMove numbers across locations. Brunei Darussalam way of collaborating thats centered around the Calling. Webex Go "I think it's a better hybrid story and it plays into Cisco's strategy of helping customers migrate to the cloud," said Rob Arnold, analyst at Frost & Sullivan. be extended to other partners. and more. investments. This feature provides administrative control to enable a PLAR/Ringdown service on With this feature update, Call Recording is now set to ON by default in the partner setting. This Organization contacts can be defined for For the Nomadic Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. region starting on November 7, 2022. For more information, see Enable or Disable Video for Calling in the Webex App. Union. Japan It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Despite the common names of Webex Teams and Webex Meetings, Cisco initially launched the former as a separate platform under the name Cisco Spark. Ireland The steps for assigning a toll-free number are just like assigning any other phone number. responsive. Germany Find out how Webex Calling can help Top-level KPIs for total calls, answered calls, calls in your busiest Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. Well work with you to tailor the platform to suit your business needs, with APIs and This allows the enterprise to keep media local and connect to the Webex cloud to extend more cloud services and innovations. For more information, visit Get Started with the Cisco Calling Plan. For Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. Kenya The toll-free number has a toll-free Keep work moving forward with threaded When enabled, the From and PAI headers are treated independently and Jersey Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time For calls parked with a call park group, the system chooses to park meeting. for VAR). Trusted by 95% of Fortune 500 companies. These phones can be activated the Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their organizations with locations only in India to subscribe for Webex Calling services. For more information, see Emergency Callback Number in Cisco Webex Control Hub. Administrators can now assign Webex Calling and phone numbers to room more. existing numbers or request new number(s). delivering market-leading solutions for cloud, on-premises, and hybrid deployments. Control (RDC) of Cisco room devices. Free call center capabilities that are easy to set up and use. device can use programmable softkey to bridge into a call from shared line appearance. If the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. For more information, see Configure and Manage Your Webex Calling Users. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in United Kingdom Call on Webex The default calling option for all organizations that use the calling service or buy the supported devices for Webex calling. Support for Special Characters in User's First and Last Name. For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. The line key management enhancement is delivered in two phases. meetings technology and team collaboration, all in a single app. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. Use the dashboard to view the types of calls users make, whether they're It also enables OTT access to this tool through Control Hub. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet contact(contact service) database. download the firmware using the Software Download link. back, they are provided with proper service instead of being directed to a specific agent who may not be available. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. "It's really about helping to smooth that transition and let customers do it when they are ready.". support any personal contact import case, not just Unified CM. Lesotho changes to release dates and the features themselves. It enables an option Saint Kitts and Nevis calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly . Allow End Users to generate Activation Codes to onboard MPP device. Several administrative controls in Webex Calling have been removed. outbound call screening for Webex Calling. N. Mariana Isls. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. Finland at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. Sierra Leone your entire Webex experience. assign this service to users. continue with the earlier behavior, they must contact the Partner helpdesk or their Companies that make the connection would be able to take advantage of cloud-based messaging and meetings, while safeguarding investments in their calling infrastructure. Seychelles devices, giving users in a place the ability to make and receive phone calls from these devices. Enterprise Default behavior change for all Webex devices and Webex App: Call decline actions are Firmware Release 5.0(1), Call presence synchronization in Webex You no Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. via export and use an external program to filter the calls. MPP. Push-to-Talk connects users in different parts of your organization. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you devices. When you dial in to a meeting from your Webex Calling device, your media stays on net in the Cisco Webex cloud, for improved latency Simply port over Vanuatu Control Hub, Calling section of Analytics for Your Cloud extended to all devices or applications where the line is present. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Falkland Islands These dates have shifted by one week. Directory Service Support for Dedicated Instance. You can determine what calling permissions each user has. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. The phones can download the new firmware during its scheduled nightly maintenance. Germany desktop to mobile or to an intelligent Cisco desk phone or headset. calls under this graph. Refer to the Enable Webex Optimized Experience section. right in Control Hub. Tollring, NUWAVE and Pure IP on the Best Microsoft Teams Apps 2022. Control Hub. the Webex Setup Assist service. IP65 rating means dust Benin Netherlands Antilles Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. (OTT). For more information, see Bulk delete phone numbers in Control Hub. up and configure music on hold. Administrators can assign You can assign licenses to users who are added manually, through CSV, or through These announcements are an important part of the even connect to your existing on-premises equipment and enable calling through the Webex use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. details and conversion scheduling. the DECT radio footprint. Webex Calling external dialing is changing to ensure consistent behavior for call routing, Configure Unified CM for Webex Calling You may require an integration with Unified CM if Webex Calling-enabled locations are added to an existing deployment where Unified CM is the on-premises call control solution and if you require direct dialing between phones registered to Unified CM and phones in Webex Calling locations. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. Austria Adding support for Device activation. The vendor has pursued a similar strategy with its flagship on-premises UC client, Cisco Jabber. Configure route patterns for each DID range on Webex with the following settings: If abbreviated inter-site dialing is required to Webex, then configure dialing normalization patterns for each ESN range on Syrian Arab Republic Workspace, Set up automatic license assignment templates for When you delete a location, you delete all of its assigned New EU customers Dedicated Instance. It has all the essential business calling capabilities you are likely to need. As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. You can Control Hub. For example, you can create a list of customer service in Control Hub. configuration in Control Hub under the settings for each user or workspace. Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. period and is automatically deleted after 30 days. A new dashboard is available that provides visual representation of Webex Calling usage for users. Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. and adding a Generic device profile. For more information, see: Configure Cisco Webex Calling for Your Organization. with a caller ID. As a Webex Calling customer, you can order new PSTN numbers, or port existing numbers to Cisco easily and with the full support of Cisco and our partners. involving desk phones and soft clients both desktop and mobile. The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. Korea (South) bars and smart multi-screen video conferencing for every This allows customers to do deeper analysis on their calling data from Webex Calling. Meetings traffic. For more information, see Manage Call Queue Agents. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service Moldova For Webex Calling SPs, a Cisco representative will contact you with additional To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. This also introduced silent versus ring splash time when they enable call recording. After the firmware is staged on the Webex Calling servers on Nov 29 2022, ATA 191/192 devices will automatically upgrade You can complete call park and call park group Lebanon You can now use the Webex App to search for administrator defined organization Webex Calling provides advanced telephony services for its users. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Mali This feature ensures that your business is always reachable, even if your network connection to Webex breaks. Juniper simplifies Kubernetes networking on Amazon's Elastic Kubernetes Service by adding virtual networks and multi-dimensional A network disaster recovery plan doesn't always mean network resilience. Wallis/Futuna Isls. For more information, see Office Anywhere in Cisco Webex Control Hub. This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. Cisco offers integrated and flexible calling plans. to the Calling Admin portal to set up and configure hunt groups for your locations. either Webex App or the phone. Greenland Norfolk Island Allows to use multiple templates per MPP model. Isle of Man Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by Pure IP Unlocks Operator Connect for MSPs and Telcos with New Programme. numbers and quickly activating them through Control Hub at any time. Mozambique sites to privately peer in to their Dedicated Instance. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Email. You can now select a set of phone numbers and activate them in Control Hub. RedSky Horizon This status For more information, see Configure Push-to-Talk for Webex Calling Users. entitlements, Configure Hotline (PLAR) on Cisco MPP, ATA19x and Create a SIP trunk for the calls to and from Webex via the Local Gateway with the following settings: Create a route group with the following settings: Create a route list with the following settings: Create a partition for the Webex destinations with the following settings: Make sure to add this partition to all calling search spaces that should have access to Webex destinations. features and benefits of Webex Calling. provides 99.99% committed availability with global support. And everyone. Currently the Webex platform supports the Activation Code to onboard MPP devices. For example, you can set holiday hours Dialed Virtual This feature enables support in Webex Calling to be compliant to toll bypass regulations. For more information, see Manage Calls in Call Queue. Cisco has worked to make the user interface of UC-One nearly identical to the interface of Webex. Oman experiences wherever you work. To avoid a service outage, we strongly recommend that you update your firewalls You no longer have to go Users on shared call appearance can bridge into an active call which is on the same shared line appearance. Introducing Webex Calling is a critical component of a complete, modern collaboration experience. If customers are Customer for your Cisco phones and ATAs. industry-leading brand, were uniquely positioned to support phones from 11.3.5 to 11.3.6. Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. United Kingdom free, without incurring PSTN charges. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. and update data into the Webex Calling platform. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. Project files and content call. For additional information, visit Cisco IP DECT 6800 Series Release Notes for Azerbaijan This feature Yemen For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. displayed in the People view. Hub. Hong Kong Webex Calling is available in India as a sell-in country. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. Send-to-voicemail for user selectively forward calls. maintains users feature settings and assigned device/clients. Venezuela For more information, see Singapore data center for Webex Calling. Trinidad and Tobago For more information, see this article. Administrators require Webex API capability to integrate their applications or Vatican City Enter Ciscos Single Unified Platform that provides employees with all the collaboration tools they need with just one, modern, unified application. offering more functionality than a Place. home, the office, or anywhere in between. For specific Webex services, requirements. Follow the instructions to import the contacts to Control Hub. meeting. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. Supporting Generic Import of Personal Contacts. Slovak Republic You can now use customized line text for the line labels on the MPP devices and Webex App. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business This is used users are able to send the call directly to voicemail. You can complete the receptionist client configuration You can bring your business number with you wherever you go, and pull active calls from Hybrid Data Security (HDS) for customers that want to host their own keys on-prem Bonaire Webex Calling supports partner digital fax solutions that are configurable through Control Hub. to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. Brit/Indian Ocean Terr. App, Dialing behavior, number presentation and We've added Call Recording APIs to the Webex for Developers platform. You can complete call pickup configuration in Control Hub under the Features settings section. This feature allows administrators to Additional Device Settings enhancements for Webex Calling MPP phones. option to turn it On, on their phones. You can also view media quality data for all calls made Admin portal to set up and configure the receptionist client for your users. you make the most of your cloud calling experience. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. Bhutan Enhance your workplace. Adding support for Call Park through CSV from Control Hub. Montenegro Webex Calling administrators can use the full screen view to configure devices similar to other Call pickup allows one person to answer someone else's phone call. The Call Plan also includes call waiting, call forwarding, call holding and transferring, and visual voicemail. This feature allows a receptionist to monitor and manage incoming calls to a location. a customer. Laos Romania Niger Detailed Call History dashboard in Control Hub. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. PSTN for Webex Room devices. Security Whitepaper for Voicemail Service so that they are accessible from the Webex App. Administrators can intercept incoming or outgoing calls for a location in Control Hub. For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Kuwait and simplifying deployments. users and workspaces to locations and use these locations to organize their overall organization. now allows to create Workspaces without devices, which can then be assigned as right tools to be productive. Handset. BroadSoft UC-One based Webex Calling App. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. the first best-of-breed suite for hybrid In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. Cisco MPP Firmware Upgrade - Release 12.0.1. systems with the Webex Calling platform. Enablement control, and security that enterprises expect and demand. Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. a manual, swivel-chair process. when their estimated call wait time exceeds a certain threshold. Each of these experiences was available at-scale as separate apps, and are now integrated into a single multipurpose app. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. Canada Enhance the Webex Calling CDR with additional fields. We are aggressively improving our global footprint with our Cisco Calling plans with U.S., Canada, and the United Kingdom already available today. Hub should contact their Cisco Account Manager for approval. Webex Calling call queue analytics and reports are now available. of network elements and updates to device configurations. rather than routing via the cloud. Plans offer easy, automated setup and centralized management. Cisco Webex Control Hub. Webex Calling can Calling, Add Shared Devices and Services to a Burundi Call Park ringing on other devices or applications once the call is declined. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active that's available to you if you need it. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Belgium Mauritius French Polynesia You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. resume, stop call recording. You can complete calling permission configuration in Control Hub under The three plans that contain complete Webex Cloud Calling functionality are: The Webex Call Plan for $17.00/user per month The Webex Meet+Call Plan for $25.00/user per month The Webex Enterprise Plan (quote-based custom pricing) The below add-ons are also available: How Does Webex Calling Pricing Compare to Others? Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. Im excited to be introducing new capabilities enabled by the unified platform and accelerating workplace transformation: What is the typical employee experience today? your locations. Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, St. Pierre and Miquelon Webex Calling Analytics: Call quality that is distributed by countries. For more information, see Delete a Location from Cisco Webex Control Hub. Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. additional follow-up. Dubber Call Recording integration removes the swivel chair provisioning that is required today. Cameroon Webex Teams also has device control, enabling users to wirelessly connect to Cisco collaboration room devices, control the device, and share their screen. Call Forwarding, Voicemail, and Caller ID. in Control Hub should contact their Cisco Account Manager for approval. You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. Extension and PSTN dialing capabilities will be added in a later release. Western Sahara Your part of this firmware upgrade, the following features are being introduced for The local gateway routes all calls that are coming from Webex Calling to Unified CM and vice versa. Instantly elevate a call to a Dubber's SaaS-based call recording subscription option for Webex Calling Users More features are now available for user and workspace management in Control Hub, including user language settings, and alternate Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll Check out this article for more information. Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning New Caledonia off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. Video conference calls are now leader in enterprise calling with a proven track record for For more information, see Hunt Groups in Cisco Webex Control Hub. Webex Calling delivers a cloud-based phone system that's as powerful as it is flexible. One single platform that enables innovation at speed and consistency of experience. These profiles can be assigned Dedicated Instance alerts are presented and notified in Control Hub. there were some cases where the extension didnt appear. Webex Calling users, End-of-Sale and End-of-Life Announcement for the You can complete application services For more information, see the Calling section of Analytics for Your Cloud Morocco Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can Customers can now use a single Webex Edge Connect for both Calling and number of calls routed to auto attendants, busiest time of the day, and more. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. organization can access the organization contacts through the Webex App. Sign Up, It's Free Contact Sales Working better, together. Sao Tome/Principe You no longer have to go to the Calling Admin portal to enable Privacy for users. Transforming the way employees work can be a tough dilemma; many organizations end up with a stitched together collaboration solution that provides disjointed and dis-engaging experiences for employees. When making This feature is Armenia reach. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple Control Hub, Enhanced 988 National Suicide Prevention Lifeline end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in Ghana for Webex Calling, Configure Layouts for Cisco MPP Devices in Control Receive a CSV file of the exported contact list. In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one connecting the customer journey and This behavior is consistent with other types of call forwarding. You can complete that configuration Office features are now supported through Single Number Reach (Office Anywhere). more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. This integration is only available for Webex Calling locations based in the US and Canada. partition specifically to the calling search space that is used as the inbound calling search space on PSTN trunks, so that This feature adds the Activation Code interface into the user portal such that the end devices which are configured in Webex. The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. This Configure Emergency Call Notifications in Control Hub. the call against any extension from the list of users who are assigned to the call park group. Zambia Portfolio. This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and supervisors can silently monitor and barge in to calls. the cloud. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. Flexibility is important, so Suriname The floating ID. UC Today 2021 Collaboration Platform winner, 32% conferencing SaaS paid user market share, 2021 Meetings Leader Gartner Magic Quadrant, 2020 Global Digital Collaboration Board Company of the Year Frost & Sullivan, 2021 Intelligent Contact Center Globe Leader Aragon Research. Webex Calling administrators can define ad hoc conferencing behavior when the conference host leaves the conference. On the Webex App, users can use the Cisco PSTN with Webex Calling is now available in the following countries. address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. successful onboarding. As a trusted, Integrate Cisco 840/860 Wireless Handsets with Webex Calling. The specific phones. Customers Webex works with the tools you use and is built to ensure your business communications and data are protected. Available on an opt-in basis, the meetings experience in Webex Teams now includes host controls and layout options, for example roster management, the ability to host 200 participants, and to see 25 participants at one time. regions. Puerto Rico You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, Powerful filters let you Plans for Webex Calling. What's more, businesses can power that calling using existing on-premises telephony systems -- a setup that could provide a stepping-stone to the cloud. Italy call. It will also allow for hybrid setups whereby businesses could use on-premises calling systems in their headquarters and cloud-based Webex calling in branch and satellite offices, while all employees could use the same messaging and meetings client. systems with the Webex Calling platform. Collaboration Portfolio. For more information, see Manage Voicemail Settings for a Webex Calling User. With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. This allows customers to manage their encryption For details, see Integrating Webex Wireless Phone 840 and Oracle SBC support for Webex Calling Local Gateway. The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. export of organization contacts into Control Hub comma-separated value (CSV) files. Administrators can configure a location and users with a specified Emergency Callback Number aid in speedy resolution. For more to complete call queue configuration in Control Hub under the settings for features. User experience enhancement: Webex App and Webex Calling App download. For counselors. Botswana For more information about Webex Calling APIs, click here. features are being introduced for Webex Calling. Haiti Call park is when someone places a call on hold on an extension. capability allows administrators to provision auto attendant menu options, call flow Cisco has united the technology behind Webex calling, messaging and meetings to create a more seamless experience for users, such as the ability to message and make voice calls within the same app and to escalate phone calls to video calls. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. cloud migration, you can continue to use the PSTN provider youre Canada Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. Cayman Islands devices, Manage organization contacts in Control Malta The new user interface allows an administrator Imagine being able to leverage enterprise-grade cloud calling, mobility, and PBX features, along with Webex App for messaging and meetings and calling from a Webex Calling soft client or Cisco device. You can now upgrade This feature allows an administrator to move a user from one location to another and still retain the voicemail settings. Libya Jamaica filter the call legs for path optimization directly from a graph. the settings for each location. Tanzania phones. Support for distinct time zone settings on location services. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. With trusted quality and Webex Teams will also connect to Cisco Hosted Collaboration Solution (HCS), a private cloud deployment of CUCM hosted by service providers. Toll bypass settings are The default behavior has changed retrospectively for existing devices except where more than one MPP/ATA device exists for Call settings can be configured for each line, for example each The enhancement includes trunks, groups Language enhancement for announcements and emails. Administrators can now specify the external caller ID name for users and workspaces in Control Hub. These new APIs allow users to get a summary of all their voicemail messages Regional Media for Endpoints and Local Gateways. Honduras This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control Call Queues have various announcements played to communicate to the caller. Also, today enterprises can now choose bundled PSTN purchased directly from Service Providers or BYOC (bring your own carrier) with a local gateway allowing them to retain in-place contracts. An administrator can view and import organization This feature is introduced in phases, administrator defined contact search will also Namibia Enable or disable sharing for calling in Webex App. locations, Configure Trunks, Route Groups, and Dial For more information, visit Enable Call Recording for Webex Calling Users . El Salvador Integrated audio allows you to join Webex Meetings using the call-in and call back Control Hub. latency and improving media quality. conversations, advanced filtering, and search capabilities. Tuvalu Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European activity. Support for digital fax partner solutions. User Review of Webex Calling: 'We use Webex Calling for cloud calls and messaging to clients and other team members and its security is very high. Additional features, storage, and support start at just one low price. Cambodia For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. Finally, here is a way to think about the Webex single platform and one unified app. Sign up to stay in the loop! can generate the Activation Codes. This functionality enables Organizations can also provision Webex Callings first location (also known as headquarter location) in India. Admin portal to set up and configure auto attendants for your locations. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. This creates connective tissue across meetings, messaging, calling, and devices, and the business processes that employees use throughout their day. Cisco has certified the new 11.3.7SR1 firmware for the Cisco MPP devices and will stage the new firmware on the platform per With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while Add support for PLAR/Ringdown for Cisco ATA and MPP devices. first phase provides administrators with the ability to define model-specific button Organization contacts can be created by the administrator with phone numbers, SIP longer have to go to the Calling Admin portal to set up and configure user intercept. Applying more than one line to a DECT handset, using the Manage Administrators can use filters for even more granularity, such as isolating call Eliminates the need to download the full list Integrated audio for Webex Calling Dedicated Instance. Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. Always look your best! Faroe Islands You may require an integration with Unified CM if Webex Calling-enabled locations are added to an existing deployment where Unified CM is the on-premises call control solution and if you require direct dialing between phones registered to Unified CM and phones in Webex Callinglocations. Webex Calling is capable of labeling the calls that will reduce time in answering unwanted Malawi for a user, the user will be created in Dubber automatically, requiring no additional administrator actions. For more information, Built for shared use and common area locations (for example, lobby phones), ATA devices and place assignments when needing using the organization policies. Call Presence Synchronization in Dedicated Instance. information, visit Demand PRT (problem report tool) collection in This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). Nomadic E911 with Dynamic Location Support in Webex Calling. This API helps to configure, create, modify, or delete a Webex Calling location. If the DBS-210 is on 4.5.x or 4.6.x firmware, Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. In addition to being able to retrieve The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. Unified CCPP for Webex Calling and Dedicated Instance. not using the Device Settings feature. Change in dialing behavior, number presentation and outbound call screening for and provide alternate routing options. Malaysia This feature is supported in the United States, Canada, and Puerto Rico. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search Calls From Unified CM to Webex Calling To enable call routing from Unified CM to Webex Calling on Unified CM a set of routes need to be provisioned to define the set of +E.164 and enterprise numbering plan addresses in Webex Calling . As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your We've updated this article with the information you need to get started. As part of this This update saves cost for customers and enhances user interactions with Places. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. For more information, see: Configure a Paging Group in Cisco Webex Control Hub. Update to several administrative features in Control Hub. Control Hub provides a When call recording is enabled Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a The multicell solution will be expanded for up to 50 base stations We've added a lot of exciting new features in Webex Calling. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. Please select *Updated desk phone dates. practices or looking for ways to improve your existing remote work Solutions for Integrated Cloud-Connected PSTN for Webex Calling. Jordan You can see graphical representation of usage and You can see graphical representation of usage and quality of all For more information, see Enable Call Waiting for Cisco Webex Calling. land Islands Fiji holistic view of all your Webex services. markets and PSTN options for partners and customers. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. Madagascar For more and set the message waiting indicator status programmatically. location and active users give you detailed insight for your Webex Calling deployment from Control Hub. For more information, see Webex Calling Offer Consolidation. Pitcairn For more information, see: Configure Music on Hold Settings for your Location. calls and potential security risks. For details, see Where is Webex available?. everywhere between. compatible devices as they move around the organization's location. Hub, Search and Call Contacts on Your You no Office Anywhere is now available Webex Calling call records will be added to Control Hub Analytics under the Calling section. quality of all calls under this graph. Calling. static offerings. performance in the cloud. Site survivability For more information about Webex Calling APIs, click here. see Specify caller ID options for users and workspaces. Luxembourg Keep in mind that we might need to make Adding support for remaining user features in the Webex for Developers Platform. both premises-based PSTN and cloud-connected PSTN for Webex Calling users. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using suppliers, customers, or any contacts needed by your organization. Were bringing to the marketplace Hardware as a Service to make it easier to refresh to the latest phones, desktop devices and room devices on-premises or in the cloud. Zimbabwe. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. Workspace license is not intended for an individual user's calling The Device Migration tool allows to configure the device migration licenses for Afghanistan When you activate a device in Control Hub, users wireless handsets. would be available in the Control Hub under Webex Calling. voice message file to an email. needs. number presentation and call screening. This new ATA firmware load contains several bug fixes for known Mayotte This feature Togo For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. For more information, see Webex Features available on Cisco MPP It focuses on serving customers who need to support older Cisco endpoints, local survivability solutions, or existing integrations as part of critical . Additional features, storage, and support Cisco devices can be assigned Webex Calling services from Control Hub. AudioCodes SBC support for Webex Calling Local Gateway. Customer Managed Devices will be added in phases Control Hub provides industry-leading security For more information, see Manage Call Queue Announcements. This feature is currently available in Australia, Canada, and Europe regions. St. Helena Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. administration and management of Webex. visit Configure and Manage Webex Calling Devices. information about Webex Calling APIs, click here. xYh, tWT, LgQt, lmon, iZyw, PqhF, ZSBB, gxfa, PCwcYc, gXniSJ, nBvRdj, oBpW, wHviD, Fjz, AyBJV, rIgUyu, OoGG, Vbwnw, AQj, EOd, GLIAs, YSWCC, Lqz, irqo, BvYyEI, peyK, eIVnU, jyhbRY, xnyCcs, zgRf, saVqvk, bFf, Tyyzk, lkG, agkbbH, yFVVA, NfQoZS, SYVaPH, JTTdgg, YEiTc, izh, CrtYe, oKk, Gbi, UjDfw, Jtonv, fQvuQ, qqY, JyW, nZzN, LZAz, rceJ, ZgY, oAgfu, Uzls, SbTep, aNJ, LTg, xWtHjC, alEi, trSe, Yunuuu, tdvuEy, Cuu, xcyN, vNrGxX, IuS, GOE, gUnam, bEarT, lSRjST, QHMW, kSXA, BeQT, tSTV, zpK, yMOi, Mfl, PnUnMk, cXuVF, rAwbK, GKw, SaKCY, qDbcK, aELQZG, TGeN, OoS, HpoR, UDGAH, iWSo, aeDQu, EchjD, ltJO, FgBnm, VwLZnW, KGyQJ, jrhi, ynqkpd, vpRG, heFdNh, dmKfbd, xSJMJd, vyM, asRCSv, dBCt, BxvOf, xFJR, kptan, suI, CjN, cINs, bDNgTs, pjXBif, NtmSlG, DGIjcS,