verified the correct user/password by logging into to outlook.office.com successfully. I ran a packet capture on the appliance at the same time as the bogus logon attempt, capturing traffic against the configured domain controllers: Status:Problem connecting to your SMTP server. Technical Support Advisor - Premier Services. ** but the TCP handshake does go through. Go to Tools & Settings and select Mail server Settings. I'm having real troubles getting the e-mail server settings working on my printer. 3) create WEBPERMIT-CFS rule and assign to WEBPERMIT and put top of the POP-SMTP-PERMIT-CFS rule. This brings me to Virtual Office, where I downloaded the NetExtender plugin and application. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall. KaranM. . FW: 5.9.0.0-50o. L2TP Server: RADIUS/LDAP reports Authentication Failure. I kept authentication of but have it going through port 25. I set both port 25 and 587 and both times the logs indicate that it failed. Following my tests: create a test account an. I've input all the SMTP settings (smtp.office365.com port 587) and the username and password into the relevant boxes but all that happens is I get the message "Unable to connect". Click any additional management tabs for servers you would like to enable including tabs for Secure Mobile Access (SMA) or Email Security (ES). Have you configured Log Automation on the SonicWall for sending email? Welcome to the Snap! NOTE: For Hosted Email Security (HES) SMTP is only supported for the outbound paths. allow SMTP connections. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. You setup user authentication to support two factor. As for the configuration, all 15 units are in separate companies, and are not set up for site-to-site. Could you please let me know the firmware version on the SonicWall? Once users submit the correct basic login credentials, the system generates a one-time password which is sent to the user at a pre-defined email address. Computers can ping it but cannot connect to it. The biggest catch is to remember you are logging in as a user with admin permissions and not the admin account. Turn up logging on the SMTP Send Connector. Tried that as well with the same resultActually tried that first, I'd actually prefer the Google version to work than O365. Computers can ping it but cannot connect to it. Office 365 is as follows: outlook.office365.com 25 StartTLS SMTP Authentication. I have configure the mail settings from logs-automation and use the same smtp server office365 and user email address and password that we are using in 2 of nsa 3625 devices and on those devices we have no problem. Thanks. I just tried that and just get "Problem connecting to SMTP". I know account credentials are correct as I can login on web mail apps. Port:25 or 587. Kinda new to sonicwall. I have already tested it successfully with a Demo Tenant and with my productive tenant, it doesnt work. 4. Here, let us discuss the top reasons for "SMTP ERROR: Failed to connect to server". All rights Reserved. I had to set the logs to be sent on a schedule to figure out the errors. Verify the Authenticated SMTP setting: unchecked = disabled, checked = enabled. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. The device is sending a SYN to 76.96.107. Navigate to Network | Services | Service groups. I did an nslookup on microsoftonline.com and found the exchanger to be mail.global.frontbridge.com .. Any help would be greatly appreciated. This field is for validation purposes and should be left unchanged. Category: Firewall Management and Analytics, https://www.sonicwall.com/support/knowledge-base/log-automation-how-can-i-send-log-alert-emails-to-gmail-or-yahoo/170503702857558/, https://community.sonicwall.com/technology-and-support/discussion/1759/unable-to-receive-log-files-on-nsa220-after-upgrading-firmware. Office 365 smtp server pleasesendmyemail-com.mail.protection.outlook.com, cname smtp.pleasesendmyemail-com => pleasesendmyemail-com.mail.protection.outlook.com. National Communications Services, Inc - NCS is an IT service provider. Use Mail Server: gmail-smtp-in.l.google.com on Port 25 no authentication, but will only accept emails sent to Gmail addresses. Select the Relay Options and choose Enable SMTP services. Users A and B are added into Users > Local Users, assigned to SSLVPN group, and given VPN access to the LAN subnets. Yes, I have some updates for you. Place the cursor on service groups and check if it contains SMTP(Send E-Mail) service in the service group. 6. My old version was 5.9.1.5. Please check this for more details: Disable Basic authentication in Exchange Online. while trying to use my google domain. Verify the Username and Password of the User. Select the page to be customized from the Select Login Page drop-down menu. Check to make sure that you have User Login over HTTPS enabled for your WAN and LAN. 1) create 2 address groups for WEBPERMIT and POP-SMTP-PERMIT groups. Recently (in the last 3 days) the logs are capturing the following "SMTP Pop-before-SMTP authentication failed" about every 5 to 6 minutes. Select the service group which contains SMTP (Send E-Mail) service, then select the SMTP (Send E-Mail) service and click on the left arrow so that will remove the SMTP (Send E-Mail) service from the group and click OK to save the changes. But if you are configuring it directly, check this out http://technet.microsoft.com/en-us/library/dn554323.aspx Opens a new window, I enable relaying on the Office365 account and limit it to the public IP address(s) of the customer. We have this setup for our Sonicwalls, but use a local relay server on-premise to relay the emails to Office 365. This is a bit more informative. SMTP authentication, also known as SMTP AUTH or ASMTP, is an extension of the extended SMTP (ESMTP), which, in turn, is an extension of the SMTP network protocol. By default, the Enable Offline Authentication and Enable Windows Password Integration options are enabled. If I try to log in using the standalone application, I get an invalid username/password error. Click the Console tab. Hi, did you manage to find a solution to this in the end? A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 10/14/2021 32 People found this article helpful 185,004 Views. . I look for solutions but had no luck. Authentication for SSL-VPN users is done using the Local User, LDAP or Radius. Navigate to Antis-Spam | settings and you should now be . You went get a slew of unnecessary Sonicwall messages if you do otherwise. I don't have a Office 365 account setup so I can't comment on that. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. Password: verysecret123. LDAP authentication within the Sonicwall was failing for all existing SBS users. After a user membership is set by LDAP location, when that user logs in, that user is made a member of any groups that match its LDAP location. All permutations of the servers and ports above generated the same errors about SMTP authentication. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Dell said they are going to update their documentation for other people having this issue lol. Go to Log | Log Monitor and click on "Send log to Email address". Uninstall the current version. From what I am seeing, no one can get this to work with Office 365, nor Gmail. I found one post in the community with the same issue. (since there is no actual email account that I have the devices use to send from, the Spam filter grabs the email unless you create a bypass transport rule). If you are using gmail account for the email delivery, please follow the steps listed in the below KB article to locate the mail server address and start using the address in the Log Automation section in the SonicWall. To those still curious, I found a way to do this. Nope, no longer working. Send PHP mail via SMTP; PHPmailer overview; Configuring the 'WP Mail SMTP' plugin with Gmail; A problem you will run into is that Google's security settings do not allow you to send via SMTP through their servers unless you explicitly allow this. However, the RADIUS server is still saying 'Network Policy Server granted access to a user.' but this is for MS-CHAPv2. Here's where I'm running into difficulty: The users that I have imported via LDAP (AD) can not authenticate unless I go to their user in the firewall and set a password. The SonicWall NSa 2600 is designed to address the needs of growing small organizations, branch offices and school campuses. If I try to log in by clicking the NetExtender box on the VirtualOffice page, then I get the error "Failed to validate the SSLVPN server, the server may be running on an old or incompatible firmware". Solved. Nothing else ch Z showed me this article today and I thought it was good. Based on the packet capture you had earlier attached the sonicwall was attempting to create a connection to 76.96.107. Expand the Management tree and click Settings. Was there a Microsoft update that caused the issue? Select the check box for Memberships are set by user's location in the LDAP directory. @Saravanan I would also to add that in the logs I can see this, but I am sure the email addres and password mach because I can access the mailbox of that account with the same user name and password: Thanks for waiting. Your daily dose of tech news, in brief. Have you tried it with smtp.office365.com, port 587 and SMTP authentication disabled? The Send connector attempts to establish the TLS session by sending the STARTTLS command to the smart host, and only performs Basic authentication after the TLS session is established. Article Applies To: SonicWall Email Security Appliances: 3300, 4300, 8300, 5000, 7000, 9000, ES VA.Firmware/Software Version: 9.1.3 and above The new SMTP authentication support for Email Security 9.1.3 and above can be used to protect the customer's infrastructure from unauthorized use. There is a ticket system which must send emails with EXO. I had to update the firmware on my Sonicwall to 5.9.1.7. Thank you for visiting SonicWall Community. 2) enable DPI-SSL service and load certificate to all user pc's . Open Authentication and Social Login: . Enabling Reporting and Synchronization with Managed Units. The sonicwall email address I set up has an actual mailbox, and is not shared. Email is not sent because of failed authentication: authentication failure [SMTP: Invalid response code received from server (code: 535, response: 5.7.8 Error: authentication failed: another step is needed in authentication)] Incorrect username and password can cause these issues on SonicWALL NetExtender. Open Thunderbird, go to Tools -> Account Settings -> Outgoing Server (SMTP) Select the outgoing server by clicking on it, then click the Edit button. Click the Multifactor Auth button at the top of the list, and in the new window look for your service account and see if MFA is enabled. Servers restrict the programs that can directly connect to remote servers and send mail. My brother's company has a Sonicwall TZ200. I've followed this help article Opens a new window to a T, and still can't get this to work Users A and B are added into Users > Local Users, assigned to SSLVPN group, and given VPN access to the LAN subnets Click " General " tab. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware. System AUTH: UNPW-AD :User authentication for sAMAccountName = testme123 FAILED . I have, and it just has an error that email could not be sent. Originally with Office 365, SMTP servers were different for users depending on which cluster/server they were on. Regards. Resolution. advanced settings: smtp port 587. If necessary verify that the SonicWall can resolve the Server's DNS or simply use an IP address. This article guides you how to fix the mail server auto detect failed error when you try to configure Antispam for the first time. Also, I apologize if this belongs in Office 365, rather than Sonicwall. Please check your Send connector setting is correct and the certificate is issued. . I set both port 25 and 587 and both times the logs indicate that it failed. It is still possible to use an IMAP account, but in order to fix the 'Authentication Unsuccessful' error, you need to have Authenticated SMTP enabled in your organization's settings within Microsoft 365. Office365 - Configure Office 365 for unauthenticated SMTP access, http://technet.microsoft.com/en-us/library/dn554323%28v=exchg.150%29.aspx Opens a new window. Click Investigate in the top navigation menu and go to Event Logs. To determine if an issue on your local network is causing connection issues, type the following command at the command line, replacing port with the port you're trying to use (typically 465, 587, 2465, or 2587): telnet email-smtp.us-west-2.amazonaws.com port. C2665dnf, Office 365 email settings. EDIT: Just tried NetExtender 7.0.196, same result. ** but does not get any response from the smtp server. Click on "Sent log to Email address" and then wait for a few minutes. This probably isn't a feasible solution with 15 locations.Yes. Scheduled Reports. On the Users > Settings page, scroll down to the Customize Login Pages section. I keep receiving the error: "SMTP authentication problem: smtp server do not support authentication.". 1. 2. So as it turns out, my ISP is blocking port 443 because they're a wireless WAN provider in the middle of bum**** nowhere and they have rather terrible security protocols. Run the commands below for your email domain: Configure 'Mail Server' settings with result from above command as per screen shot below: By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. In the Email apps section, click Manage email apps. I created a local test user and can login to the portal with no problem. Maybe bring up a relay server in one location and have all Sonicwalls use it? I am trying to setup OTP on my TZ300 device but I'm having the same issue. You then create a new user on the device and add them them to the admin group. If so, please check if the log automation also provides same error. I know that office365 uses TLS - so I've . Having an incorrect bind is the most common reason for seeing Authentication Failed when you have LDAP Setup. The Settings page displays. The reason anti-spam failed to detect mail server is because of SMTP(Send E-Mail) service object is present in a service group and its used under NAT policies or access rules. To set a user membership by LDAP location: On the SonicWall Security Appliance, go to Users > Local Groups. Fill in your email account username and click Ok. To continue this discussion, please ask a new question. Username: myfirewall@gmail.com. Select the service group which contains SMTP(Send E-Mail) service, then select the SMTP(Send E-Mail) service and click on the left arrow so that will remove the SMTP(Send E-Mail) service from the group and click OK to save the changes. Please advice. After you have confirmed that there is no issue with network connectivity between the Sonicwall and the SMTP server, follow the steps below: Open a command prompt/terminal on your workstation. To configure these email settings: 1. Use 389 when troubleshooting to establish . Open the Microsoft 365 admin center and go to Users > Active users. Enabling the SMTP authentication in Plesk: Log in to your Plesk control panel. SSLVPN group is added, also with VPN access to LAN subnets. SMTP Relay Server: IP address of SMTP Relay (i.e. Copyright 2022 SonicWall. I was getting the error: SMTP authentication problem: smtp server do not support authentication. Did you create an actual mailbox for the account the Sonicwalls are using? create a google account and configure that on your firewalls. We have this issue on 2 of nsa 220 and both have version of 5.9.2.7 for their firmware. 5. Server Name X16 address:4443. 2) Create POP-SMTP-PERMIT-CFS rule for POP-SMTP-PERMIT user group and block everything. One-Time Password (OTP) is a two-factor authentication scheme that utilizes system generated, random passwords in addition to standard user name and password credentials. I tried using both smtp.office365.com, as well as outlook.office365.com, both using ports 25 and 587. The Sonicewall is set to use a RADIUS server which is your Duo Proxy. ProTip! NetExtender is v6.0.183 downloaded from the router directly. Install the latest version (example:9.0.0.274 ) Reboot the machine again and test it. In this way, only trustworthy users can feed e . You can unsubscribe at any time from the Preference Center. Under Security and Authentication, check the "username and password" option. Since I don't want my customers to pay for an O365 account just for that, I use whatever I want @customer.com and create a transport rule to bypass Spam filtering for the customers public IP address. Input the username and password for the email server. user name: full email address. Could you please try to use Port 25 with Start TLS enabled? Click on your email account then click " Properties " button. Reboot the machine. And thanks, I never like that client anyways. Unless the TCP handshake goes through the sonicwall will not be able to send the mail. We are using office 365 and I used my own email account for the authentication and still see the same error message. As per the error logs, it seems like there is some issue with the SMTP authentication. I had to add a cname because the Office 365 server name is too long to fit into the SonicWall dialog e.g. We're just a third party service provider and are not affiliated with any of them beyond being their provider. We have a ton of SonicWalls as well, I second that, I played with the settings and never got it to work as well.if someone can get it to work I'd appreciate you sharing your secret :o). Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) Please ensure to take SonicWall configuration / settings backup and try this out. It allows an SMTP client (i.e. Then forward all emails from google to office365? Thats all it took for me and my Office365 account to send logs\alerts on the SonicWALL. 3. Has anyone had any luck in the past week with this? Select one of three options: This path does not use SMTP authentication . I actually use a relay on site to send my logs to Office 365. Are you using Internet Explorer as your browser? This is a similar issue I've had when setting up Spiceworks email to work with Office 365. In the Popup window that opens, scroll down to "Configure Authentication" and select it. The below resolution is for customers using SonicOS 6.2 and earlier firmware. SMTP restrictions on the server. If you are able to connect to the SMTP server using this command, and you are trying . For example, requiring a user to authenticate before sending outbound email can prevent an open relay. The SMTP relay above is setup inside the company's network, so the security assumes anyone with access to the relay can send e-mail through the gateway. : localhost); SMTP Relay SMTP Port: 25 SMTP Relay Authentication: No authetication; SSL Method: Any; Security: No encryption (use plain text). To create a free MySonicWall account click "Register". HW: TZ210. The Settings page displays. SMTP, SMBv1/v2 and others, which do not send data in raw TCP, and decodes payloads for malware inspection, even if they do not run on standard, well-known ports. Sonicwall OTP Sending can't be completed in 10 seconds. This probably isn't a feasible solution with 15 locations. After configuring Log automation on the appliance, no logs are being sent to your email address. NetExtender displays the error, "Sending can't be completed in 10 seconds" for some One-Time Password connection attempts. Expand the Management tree and click Settings. We have this setup for our Sonicwalls, but use a local relay server on-premise to relay the emails to Office 365. Remote Access EPC > Default Device Profile for . More details please see the articles below: Usually, only mail server, root user etc. For more information, see API Key Permissions. For example, you could create a custom mail form, or use a WordPress SMTP plugin. To send email only, your API key will require Mail Send > Full Access permissions. :/. Use your generated Google App Password and type it in . an e-mail sender) to log on to an SMTP server (i.e. I set the log and alert automation up using that email address, as well as setting the SMTP authentication for the username and password. 3. I've tried multiple email servers and always receive the same error. Select Communication Server in the Agent type window. KaranM Administrator. Please check if you have created any authentication policy to block basic authentication for Authenticated SMTP. Hi Everyone, actually, I have a problem with sending an email via smtp authenthication. Enter a hostname for the SRA appliance in the Name field. Double click the send connector named Outbound to Office 365 and select Verbose under the General tab. We have en NSA 220 in one our remote location and I want to enable the OTP for local accounts, I did setup the smtp and email address that shoud be used with OTP but when login get this error: sonicwall an error has occurred while sending your one-time password. The user must retrieve the one-time password from their email, then . I keep receiving the error: "SMTP authentication problem: smtp server do not support authentication. No email in Gmail inbox :o(. 3. 4. I look at the logs about once a week to see if there's anything to be concerned about. You can . Click Save. Hope this helps. I have used port 587 and STARTTLS and required smtp authentication, but still get the above error. We aren't able to implement that in 15 locations. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. To clear the screen settings and start over, click Reset. My current settings work with Spiceworks, so it wouldn't hurt to try the same settings on your Sonicwall. I set the log and alert automation up using that email address, as well as setting the SMTP authentication for the username and password. On the Settings Tab verify the following information. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. @Saravanan I was wondering if you have an update on the issue, thanks in advance! Nothing else ch Z showed me this article today and I thought it was good. You can unsubscribe at any time from the Preference Center. Reply Address: scan@domain.com. In Group Tab of SonicOS 6.5, the Add buttons below the list of User Groups are underneath the bottom of the list. To sign in, use your existing MySonicWall account. To continue this discussion, please ask a new question. Thanks Adam, but do you have any information about Office 365, which is what this thread was originally about? I have had tried some different browsers and platforms but the symptom is unchanged. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) I setup new users like "username2" in AD and LDAP/NetExtender authentication has worked fine for those users. Configure the SMTP Authentication : Use this window to configure SMTP authentication. This results in "The . When trying to export logs manually you receive an error "Failed to connect to SMTP Server" Issue occurs when both the SMTP mail server name or mail server IP address is entered in the log automation settings as seen below: After you have confirmed that there is no issue with network connectivity between the Sonicwall and the SMTP server, follow the steps below: This field is for validation purposes and should be left unchanged. Your daily dose of tech news, in brief. 1. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Let's start a hackaton? Each site will have it's own address that it sends from, that all connect to this master email that I have set up. so problem is not with smtp server, I also dont see the option to test the smtp settings on both nsa 220 devices!! Windows VPN using Sonicwall Mobile Connect. A year ago we migrated to Server/AD 2016. Use the Microsoft 365 admin center to enable or disable SMTP AUTH on specific mailboxes. 2. I'm unsure what to do at this point, and searching through Spiceworks and other sources online are proving fruitless. This synchronization issue can cause a small SSL VPN IP address pool to become exhausted.Occurs when One-Time Password is enabled and the SMTP mail server . Regards login with TOTP authentication issue. On the other hand, we shouldn't neglect the potential . Finally, configuration will show up as below. Use your Gmail ( or googlemail ) Username and type it in . Complete the steps in order to get the chance to win. Settings: Primary Server: smtp.office365.com. When you try to configure anti-spam for the first time you might get an error message "Mail Server Auto-Detect Failed". LDAP authentication question. We have about 15 Sonicwalls that we manage, and we just made a dedicated email address in our Office 365 account to handle emails for them. To customize one of these pages, perform the following steps: 1. Are all of the Sonicwalls connected site-to-site? I would check your firewall access rules and make sure you have one going from SSLVPN > LAN, and also one going from SSLVPN > WAN. Port Number: By default this is set to 389 (LDAP) but can be set to 636 (LDAP over TLS). 2. I can access the router remotely at IPADDRESS:PORT/sslvpnLogin.html with the username/password. By default, GMS Reporting is enabled. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, When you try to configure anti-spam for the first time you might get an error message ", ( Note : If the exchange server is connected to DMZ zone, then select From zone : WAN and To zone : DMZ), If any rule is using SMTP (Send E-mail) service, disable the rule or delete, If any rule is usingSMTP (Send E-mail) in a service group, navigate to, After making sure that no rules or service group is using SMTP (Send E-mail) service, you should be able to enable Antispam service, Setmatrix, From zone: WAN and To zone: LAN ( Note : If the exchange server is connected to DMZ zone, then select From zone : WAN and To zone : DMZ). Upgrade to API Keys for your SMTP integration. Scroll to the bottom of the page and click Default to load the default content for the page. To verify your existing SMTP server settings: Open your email client program (Outlook Express, Outlook, Eudora or Windows Mail) Click " Accounts " in the " Tools " menu. Also, creating a google account to get the sonicwall to work with O365 is something that I would not like to do. 2. This setting can only be enabled only by the organization's Administrator (either in the 'Microsoft 356 Admin Center' for individual/specific . To enable or disable GMS Reporting, perform the following steps: Click the Console tab. I know this thread is outdated but I thought it might be worth it to mention. To perform this same action through the Exchange . I've followed this help article to a T, and still can't get this to work. I ran into this problem recently. What we would like to do is send the log and alert emails through this email address so we can keep on top of things for our clients and notify them of any issues. Sad sad, I don't understand why they make it so hard to send emails. After that I just use the regular SMTP settings, no authentication, port 25 on the device/service whether it be a Sonicwall, AV monitoring, MFP copier, etc. Name or IP Address: This must point to the LDAP server directly. Office 365 and Gmail servers. Also, note, you show your devices IP in the snapshot above. https://support.software.dell.com/kb/sw8300 Opens a new window. So I failed to create a user with TOTP login method. If so, you have to use email clients and apps supporting modern authentication to setup POP/IMAP account. Tick Enable SSL. In most of cases smtp authentication issue is related to network, firewall settings, here's a list Office 365 URLs and IP address ranges, make sure IP and traffics are not blocked. If it is then you can generate an app password if you log directly into that account. When doing the RADIUS checks on the sonicwall, it works successfully except for just 'CHAP' which is fine as this isn't one that I want . The resolution is to remove the SMTP (Send E-mail) service if any service group/access rule/NAT rule is using it. Resource account in Office 365 means the room and equipment mailbox created in Office 365 admin center. Security method: startTLS (also tried SSL/TLS) Enable SMTP Auth. SonicWALL. This results in Perparing/Verifying User/.authentication failed! To all, I have a detailed post at the following link, that should easily guide most people into making this work. What are the SMTP server settings you are using? @BWC. Gmail SMTP is as follows: smtp.gmail.com 587 Auto Encryption or STARTTLS. I think the worst thing about this whole thing is, there is no test button to figure out if it is actually working. If it contains SMTP (Send E-mail)TCP port 25 like shown in the below screenshot, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall, Choose the Matrix From zone: Wan , To zone: Lan. The below resolution is for customers using SonicOS 7.X firmware. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Go to your users listing in Office 365. Was there a Microsoft update that caused the issue? Remote Access EPC > Default Device Profile for Windows is configured to assign IPs from the SSLVPN block and they are all available, Client Routes set to the LAN subnets, and Create Client Connection Profile is enabled. Open a command prompt/terminal on your workstation. https://support.software.dell.com/kb/sw8300, http://technet.microsoft.com/en-us/library/dn554323.aspx, http://technet.microsoft.com/en-us/library/dn554323%28v=exchg.150%29.aspx, National Communications Services, Inc - NCS. Test by manually exporting logs to your email address. Select the user, and in the flyout that appears, click Mail. Generate API Keys in the SendGrid UI or programmatically with the least privileged permissions required for each of the endpoints you will be updating. This topic has been locked by an administrator and is no longer open for commenting. I believe I have the SSLVPN portal setup correctly. http://community.spiceworks.com/topic/1118791-sonicwall-alerts-and-logs-via-office-365-email-fixed. Unfortunately, you're right. SMTP is turned on in EXO for that account. Go to Manage in the top navigation menu.LogSettings > Automation page includes settings for configuring the SonicWall to send log files to Gmail or yahoo.Click Advanced. @Saravanan Thanks for your update, I already tried that and still get the same error. This topic has been locked by an administrator and is no longer open for commenting. Please follow instructions from below web-link to save a copy of the SonicWall configuration. Turn off alerts and enable just simple logging. For example, CPanel servers block access to external SMTP servers . To enable logging on a send connector, log into the Exchange Admin Center (EAC) and select the Mail Flow tab and Send Connectors sub-tab. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 03/26/2020 65 People found this article helpful 184,494 Views. Tick SMTP Authentication. Please share the screenshot of the error message. I also see that after entering first password it take 15 seconds and then we get the error that I mentioned. Using my 4G from Verizon allowed me to connect successfully. Enter the IP address of the SRA appliance in the Network address field. Enter to win a Legrand AV Socks or Choice of LEGO sets! an e-mail provider) via an authentication mechanism. The below resolution is for customers using SonicOS 6.5 firmware. Welcome to the Snap! Maybe you have to scrape the old version of the NetExtender from the system, sometimes the uninstaller leaves some files remaining which can cause weird issues. UserDN = (<NULL>). You can get connected to the Plesk server management service provider if you are struggling to fix the issue on your own. i have logged in with Offic365 account and msg i get is check user name and password as i have entered correct user name and password. Username: scan@domain.com. SSLVPN group is added, also with VPN access to LAN subnets. It doesn't throw an error about authentication in that instance. Ensure that the "E-mail address" is your valid address for this account. Seriously though, thanks for the hint. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. 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